-46
NPS
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Deutsche Bahn
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About Deutsche Bahn's Brand
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Deutsche Bahn NPS
Deutsche Bahn's Net Promoter Score (NPS) is a -46 with 17% Promoters, 20% Passives, and 63% Detractors. Net Promoter Score tracks whether Deutsche Bahn's customers would recommend using the product based on a scale of -100 to 100.
Deutsche Bahn Overall NPS
| 17% | Promoters |
|---|---|
| 20% | Passives |
| 63% | Detractors |
Deutsche Bahn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -62 | Sep 2024 | -62 |
Oct 2024 -43 | Oct 2024 | -43 |
Nov 2024 -50 | Nov 2024 | -50 |
Feb 2025 -52 | Feb 2025 | -52 |
Mar 2025 -54 | Mar 2025 | -54 |
Apr 2025 -41 | Apr 2025 | -41 |
May 2025 -44 | May 2025 | -44 |
Jun 2025 -36 | Jun 2025 | -36 |
Jul 2025 -39 | Jul 2025 | -39 |
Sep 2025 -40 | Sep 2025 | -40 |
Oct 2025 -48 | Oct 2025 | -48 |
Nov 2025 -46 | Nov 2025 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deutsche Bahn NPS by Gender
Female customers rated Deutsche Bahn's NPS 31 points higher than Male customers.
Male
-56
Deutsche Bahn's NPS was rated -56 by Male customers on Comparably.
11%
Promoters
22%
Passives
67%
Detractors
Female
-25
Deutsche Bahn's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Deutsche Bahn NPS by Ethnicity
Deutsche Bahn's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -55 | Other | -55 |
Deutsche Bahn NPS by Age
Deutsche Bahn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Deutsche Bahn NPS by Usage
Deutsche Bahn's NPS was rated the highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -86 | Over 10 Years | -86 |
Deutsche Bahn Customer Reviews
Out of the 2 Deutsche Bahn customer reviews 0 were positive and 2 were constructive. Deutsche Bahn customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Deutsche Bahn Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Deutsche Bahn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deutsche Bahn Customer Loyalty Score by Gender
Female customers rated Deutsche Bahn's Customer Loyalty score 50% higher than Male customers.
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Male
50%
Yes
Female
100%
Yes
Deutsche Bahn Customer Loyalty Score by Ethnicity
Deutsche Bahn's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Deutsche Bahn.
55
out of 100
Caucasian
59
out of 100
Other
Deutsche Bahn Customer Loyalty Score by Age
Deutsche Bahn's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 70% | 26-30 | 70% |
36-40 40% | 36-40 | 40% |
Deutsche Bahn Customer Loyalty Score by Usage
Deutsche Bahn's Customer Loyalty score was rated the highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Deutsche Bahn Customer Loyalty Score by Industry
Deutsche Bahn's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Deutsche Bahn Product Quality
2.5/5
Deutsche Bahn has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Deutsche Bahn Product Information
Deutsche Bahn’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Deutsche Bahn's product the highest. Reviewers from the Consulting industry rated Deutsche Bahn the lowest at 1.8.
- Company Size
- 10,000+ Employees
Quick Insights into Deutsche Bahn Product Quality
Deutsche Bahn's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Deutsche Bahn's products/services for Over 10 Years.
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Ranked Deutsche Bahn Product Quality the Highest
Ranked Deutsche Bahn Product Quality the Lowest
Deutsche Bahn Product Quality Score by Gender
Female customers rated Deutsche Bahn's Product Quality score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Deutsche Bahn Product Quality Score by Ethnicity
Deutsche Bahn's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Deutsche Bahn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.7 | Other | 1.7 |
Deutsche Bahn Product Quality Score by Age
Deutsche Bahn's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Deutsche Bahn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3 | 26-30 | 3 |
36-40 2.3 | 36-40 | 2.3 |
Deutsche Bahn Product Quality Score by Usage
Deutsche Bahn's Product Quality score was rated the highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Deutsche Bahn Product Quality Score by Industry
Deutsche Bahn's Product Quality score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
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Deutsche Bahn Pricing
Deutsche Bahn ROI & Value For Money
2.5/5
Deutsche Bahn has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Deutsche Bahn Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Consulting industry think that they had the lowest ROI from Deutsche Bahn.
Quick Insights into Deutsche Bahn ROI
Deutsche Bahn's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Deutsche Bahn's products/services for Over 10 Years.
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Ranked Deutsche Bahn ROI the Highest
Ranked Deutsche Bahn ROI the Lowest
Deutsche Bahn ROI Score by Gender
Female customers rated Deutsche Bahn's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Deutsche Bahn.
Male
2.2/5
Female
2.4/5
Deutsche Bahn ROI Score by Ethnicity
Deutsche Bahn's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Deutsche Bahn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.9 | Other | 1.9 |
Deutsche Bahn ROI Score by Age
Deutsche Bahn's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Deutsche Bahn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 2.8 | 26-30 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
Deutsche Bahn ROI Score by Usage
Deutsche Bahn's ROI score was rated the highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Deutsche Bahn ROI Score by Industry
Deutsche Bahn's ROI score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Deutsche Bahn Customer Satisfaction (CSAT)
Deutsche Bahn Customer Satisfaction (CSAT) Score
55 / 100
Deutsche Bahn has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Deutsche Bahn Customer Satisfaction
Deutsche Bahn's Customer Satisfaction score was rated highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and rated lowest by customers who have used Deutsche Bahn's products/services for 5 to 10 Years.
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Ranked Deutsche Bahn Customer Satisfaction the Highest
Ranked Deutsche Bahn Customer Satisfaction the Lowest
Deutsche Bahn Customer Satisfaction Score by Gender
Deutsche Bahn's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Deutsche Bahn.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 17% |
Deutsche Bahn Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Deutsche Bahn's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deutsche Bahn.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
Deutsche Bahn's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deutsche Bahn.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
Deutsche Bahn Customer Satisfaction Score by Age
Deutsche Bahn's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Deutsche Bahn.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 50% |
Deutsche Bahn Customer Satisfaction Score by Usage
Deutsche Bahn's Customer Satisfaction score was rated the highest by customers who have used Deutsche Bahn's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Deutsche Bahn Customer Satisfaction Score by Industry
Deutsche Bahn's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Deutsche Bahn Customer Satisfaction Score by Industry",
"text": "Deutsche Bahn's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Deutsche Bahn's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Deutsche Bahn Customer Service
2.6/5
Deutsche Bahn has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Deutsche Bahn's Customer Service
Address
Germany
Website
http://karriere.deutschebahn.com
Quick Insights into Deutsche Bahn Customer Service
Deutsche Bahn's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Deutsche Bahn's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Deutsche Bahn's Customer Service score.
Ranked Deutsche Bahn Customer Service the Highest
Ranked Deutsche Bahn Customer Service the Lowest
Deutsche Bahn Customer Service Score by Gender
Female customers rated Deutsche Bahn's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Deutsche Bahn.
Male
2.3/5
Female
3/5
Deutsche Bahn Customer Service Score by Ethnicity
Deutsche Bahn's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Deutsche Bahn.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.1 | Other | 2.1 |
Deutsche Bahn Customer Service Score by Age
Deutsche Bahn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Deutsche Bahn.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.7 | 26-30 | 2.7 |
36-40 1.8 | 36-40 | 1.8 |
Deutsche Bahn Customer Service Score by Usage
Deutsche Bahn's Customer Service score was rated the highest by customers who have used Deutsche Bahn's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Deutsche Bahn Customer Service Score by Industry
Deutsche Bahn's Customer Service score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Deutsche Bahn scored a -46 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Deutsche Bahn would recommend the brand to a friend. ENPS measures how likely Deutsche Bahn employees would recommend working at Deutsche Bahn to a friend.
Net Promoter Score
-46
NPS Score
| 17% | Promoters |
|---|---|
| 20% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
