33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Deutsche Lufthansa
Marketing or Exec? Claim Your Free Account
About Deutsche Lufthansa's Brand
Operator of an aviation company.The company is engaged in aviation and offers services including the passenger airline business, logistics, maintenance, repair and overhaul, catering and information technology services.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Deutsche Lufthansa NPS
Deutsche Lufthansa's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Deutsche Lufthansa's customers would recommend using the product based on a scale of -100 to 100.
Deutsche Lufthansa Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Deutsche Lufthansa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deutsche Lufthansa Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Deutsche Lufthansa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deutsche Lufthansa Product Quality
4/5
Deutsche Lufthansa has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Deutsche Lufthansa's overall Product Quality score rated by its users and customers.
Deutsche Lufthansa Product Information
Deutsche Lufthansa’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.lufthansa.com
- Company Size
- 10,000+ Employees
Deutsche Lufthansa Pricing
Deutsche Lufthansa ROI & Value For Money
3.7/5
Deutsche Lufthansa has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Deutsche Lufthansa's overall ROI score rated by its users and customers.
Deutsche Lufthansa Customer Satisfaction (CSAT)
Deutsche Lufthansa Customer Satisfaction (CSAT) Score
100 / 100
Deutsche Lufthansa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Deutsche Lufthansa Customer Service
3.5/5
Deutsche Lufthansa has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Deutsche Lufthansa's overall Customer Service score rated by its users and customers.
About Deutsche Lufthansa's Customer Service
Address
Deutsche Lufthansa Aktiengesellschaft, 50679
Website
www.lufthansa.com
