25
NPS
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Devbridge Group
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About Devbridge Group's Brand
Devbridge Group is a software design and development company that offers comprehensive, custom solutions for enterprise mobile and web.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Devbridge Group NPS
Devbridge Group's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Devbridge Group's customers would recommend using the product based on a scale of -100 to 100.
Devbridge Group Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Devbridge Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Jul 2021 -50 | Jul 2021 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Devbridge Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Devbridge Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Devbridge Group Product Quality
3.6/5
Devbridge Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Devbridge Group's overall Product Quality score rated by its users and customers.
Devbridge Group Product Information
Devbridge Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.devbridge.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Devbridge Group Pricing
Devbridge Group ROI & Value For Money
3.6/5
Devbridge Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Devbridge Group's overall ROI score rated by its users and customers.
Devbridge Group Customer Satisfaction (CSAT)
Devbridge Group Customer Satisfaction (CSAT) Score
67 / 100
Devbridge Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Devbridge Group Customer Service
3.6/5
Devbridge Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Devbridge Group's overall Customer Service score rated by its users and customers.
About Devbridge Group's Customer Service
Address
1659 W. Hubbard St, Chicago, IL
Website
http://www.devbridge.com/
Phone Number
+1 (312) 242-1642
Devbridge Group as an Employer
4.7/5
Devbridge Group has a 4.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Devbridge Group scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Devbridge Group would recommend the brand to a friend. ENPS measures how likely Devbridge Group employees would recommend working at Devbridge Group to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
