0
NPS
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Devex
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About Devex's Brand
Devex is the media platform for the global development community.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Devex NPS
Devex's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Devex's customers would recommend using the product based on a scale of -100 to 100.
Devex Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Devex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Devex Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Devex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Devex Product Quality
2.7/5
Devex has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Devex's overall Product Quality score rated by its users and customers.
Devex Product Information
Devex’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.devex.com/en/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Small Business Services
Social
Devex Pricing
Devex ROI & Value For Money
2.7/5
Devex has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Devex's overall ROI score rated by its users and customers.
Devex Customer Satisfaction (CSAT)
Devex Customer Satisfaction (CSAT) Score
50 / 100
Devex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Devex Customer Service
2.7/5
Devex has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Devex's overall Customer Service score rated by its users and customers.
About Devex's Customer Service
Address
1341 Connecticut Avenue, NW, Washington, DC
Website
https://www.devex.com/en/
Phone Number
(202) 249-9222
Consumer vs. Employees
Devex scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Devex would recommend the brand to a friend. ENPS measures how likely Devex employees would recommend working at Devex to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
