0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Devexperts
Marketing or Exec? Claim Your Free Account
About Devexperts' Brand
We develop custom software solutions for fintech to help financial industry firms grow, adapt, and gain a technological advantage.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Devexperts NPS
Devexperts's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Devexperts's customers would recommend using the product based on a scale of -100 to 100.
Devexperts Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Devexperts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
May 2023 20 | May 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Devexperts Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Devexperts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Devexperts Product Quality
3.8/5
Devexperts has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Devexperts' overall Product Quality score rated by its users and customers.
Devexperts Product Information
Devexperts’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.devexperts.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Devexperts Pricing
Devexperts ROI & Value For Money
2.5/5
Devexperts has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Devexperts' overall ROI score rated by its users and customers.
Devexperts Customer Satisfaction (CSAT)
Devexperts Customer Satisfaction (CSAT) Score
100 / 100
Devexperts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Devexperts Customer Service
2.7/5
Devexperts has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Devexperts' overall Customer Service score rated by its users and customers.
About Devexperts's Customer Service
Address
7 Grand Canal Street Lower, Dublin D02 KW81 Ireland
Website
http://www.devexperts.com/
Phone Number
+49 (0) 89 262-077-300
Devexperts's Social Links
Devexperts as an Employer
4.7/5
Devexperts has a 4.7/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Devexperts scored a 0 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Devexperts would recommend the brand to a friend. ENPS measures how likely Devexperts employees would recommend working at Devexperts to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 92% | Promoters |
|---|---|
| 4% | Passive |
| 4% | Detractors |
