-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DeviantArt
Marketing or Exec? Claim Your Free Account
About DeviantArt's Brand
DeviantArt is an online art gallery and community creating the cultural context for how art is created, discovered, and shared.
Brand at a Glance
75%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
DeviantArt NPS
DeviantArt's Net Promoter Score (NPS) is a -39 with 21% Promoters, 19% Passives, and 60% Detractors. Net Promoter Score tracks whether DeviantArt's customers would recommend using the product based on a scale of -100 to 100.
DeviantArt Overall NPS
| 21% | Promoters |
|---|---|
| 19% | Passives |
| 60% | Detractors |
DeviantArt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2023 -30 | Sep 2023 | -30 |
Jan 2024 -27 | Jan 2024 | -27 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -32 | Mar 2024 | -32 |
Jun 2024 -30 | Jun 2024 | -30 |
Jul 2024 -30 | Jul 2024 | -30 |
Aug 2024 -32 | Aug 2024 | -32 |
Nov 2024 -33 | Nov 2024 | -33 |
Jun 2025 -35 | Jun 2025 | -35 |
Aug 2025 -38 | Aug 2025 | -38 |
Dec 2025 -38 | Dec 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DeviantArt NPS by Gender
Male customers rated DeviantArt's NPS 38 points higher than Female customers.
Male
-45
DeviantArt's NPS was rated -45 by Male customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Female
-83
DeviantArt's NPS was rated -83 by Female customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
DeviantArt NPS by Ethnicity
DeviantArt's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Other -40 | Other | -40 |
DeviantArt NPS by Age
DeviantArt's NPS was rated -40 points by customers ages 18-25 on Comparably.
DeviantArt NPS by Usage
DeviantArt's NPS was rated -80 points by customers who have used DeviantArt's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
DeviantArt Customer Reviews
Out of the 2 DeviantArt customer reviews 0 were positive and 2 were constructive. DeviantArt customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DeviantArt Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of DeviantArt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DeviantArt Customer Loyalty Score by Gender
Male customers rated DeviantArt's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DeviantArt.
Male
100%
Yes
Female
70%
Yes
DeviantArt Customer Loyalty Score by Ethnicity
DeviantArt's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DeviantArt.
78
out of 100
Caucasian
100
out of 100
Other
DeviantArt Customer Loyalty Score by Age
DeviantArt's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DeviantArt.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
DeviantArt Customer Loyalty Score by Usage
DeviantArt's Customer Loyalty score was rated 64% by customers who have used DeviantArt's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DeviantArt Customer Loyalty Score by Industry
DeviantArt's Customer Loyalty score was rated 82% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DeviantArt Product Quality
2.7/5
DeviantArt has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DeviantArt's overall Product Quality score rated by its users and customers.
DeviantArt Product Information
DeviantArt’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated DeviantArt's product the highest.
- Website
- http://deviantart.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Media
SaaS
Sports & Entertainment
Quick Insights into DeviantArt Product Quality
DeviantArt's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DeviantArt's Product Quality.
Ranked DeviantArt Product Quality the Highest
Ranked DeviantArt Product Quality the Lowest
DeviantArt Product Quality Score by Gender
DeviantArt's Product Quality score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DeviantArt.
Male
2/5
Female
2/5
DeviantArt Product Quality Score by Ethnicity
DeviantArt's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DeviantArt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.7 | Other | 2.7 |
DeviantArt Product Quality Score by Age
DeviantArt's Product Quality score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DeviantArt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
DeviantArt Product Quality Score by Usage
DeviantArt's Product Quality score was rated 1.8 stars by customers who have used DeviantArt's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DeviantArt Product Quality Score by Industry
DeviantArt's Product Quality score was rated 1.8 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
DeviantArt Pricing
DeviantArt ROI & Value For Money
2.6/5
DeviantArt has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock DeviantArt's overall ROI score rated by its users and customers.
DeviantArt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into DeviantArt ROI
DeviantArt's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DeviantArt's ROI score.
Ranked DeviantArt ROI the Highest
Ranked DeviantArt ROI the Lowest
DeviantArt ROI Score by Gender
Female customers rated DeviantArt's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DeviantArt.
Male
2.1/5
Female
2.4/5
DeviantArt ROI Score by Ethnicity
DeviantArt's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DeviantArt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.6 | Other | 2.6 |
DeviantArt ROI Score by Age
DeviantArt's ROI score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DeviantArt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
DeviantArt ROI Score by Usage
DeviantArt's ROI score was rated 2.6 stars by customers who have used DeviantArt's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DeviantArt ROI Score by Industry
DeviantArt's ROI score was rated 1.9 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
DeviantArt Customer Satisfaction (CSAT)
DeviantArt Customer Satisfaction (CSAT) Score
41 / 100
DeviantArt has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
19%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DeviantArt Customer Satisfaction
DeviantArt's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DeviantArt's Customer Satisfaction.
Ranked DeviantArt Customer Satisfaction the Highest
Ranked DeviantArt Customer Satisfaction the Lowest
DeviantArt Customer Satisfaction Score by Gender
Male customers rated DeviantArt's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DeviantArt.
43 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
DeviantArt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DeviantArt's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DeviantArt.
29 / 100
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
DeviantArt Customer Satisfaction Score by Industry
DeviantArt's Customer Satisfaction score was rated 40 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DeviantArt Customer Satisfaction Score by Industry",
"text": "DeviantArt's Customer Satisfaction score was rated 40 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "DeviantArt's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}DeviantArt Customer Service
2.2/5
DeviantArt has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DeviantArt's overall Customer Service score rated by its users and customers.
About DeviantArt's Customer Service
Address
7095 Hollywood Blvd #788, West Hollywood, CA
Website
http://deviantart.com
Phone Number
<<not-applicable>>
Quick Insights into DeviantArt Customer Service
DeviantArt's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DeviantArt's Customer Service score.
Ranked DeviantArt Customer Service the Highest
Ranked DeviantArt Customer Service the Lowest
DeviantArt Customer Service Score by Gender
Female customers rated DeviantArt's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DeviantArt.
Male
1.6/5
Female
1.7/5
DeviantArt Customer Service Score by Ethnicity
DeviantArt's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DeviantArt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.2 | Other | 2.2 |
DeviantArt Customer Service Score by Age
DeviantArt's Customer Service score was rated 2.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DeviantArt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
DeviantArt Customer Service Score by Usage
DeviantArt's Customer Service score was rated 1.5 stars by customers who have used DeviantArt's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DeviantArt Customer Service Score by Industry
DeviantArt's Customer Service score was rated 1.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
DeviantArt as an Employer
3.7/5
DeviantArt has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DeviantArt scored a -39 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of DeviantArt would recommend the brand to a friend. ENPS measures how likely DeviantArt employees would recommend working at DeviantArt to a friend.
Net Promoter Score
-39
NPS Score
| 21% | Promoters |
|---|---|
| 19% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
