76
NPS
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Device Magic
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About Device Magic's Brand
Device Magic replaces paper forms and processes for organizations across the world.
Brand at a Glance
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
Device Magic NPS
Device Magic's Net Promoter Score (NPS) is a 76 with 81% Promoters, 14% Passives, and 5% Detractors. Net Promoter Score tracks whether Device Magic's customers would recommend using the product based on a scale of -100 to 100.
Device Magic Overall NPS
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
Device Magic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Device Magic NPS by Usage
Device Magic's NPS was rated the highest by customers who have used Device Magic's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Device Magic Product Quality
4.3/5
Device Magic has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Device Magic Product Information
Device Magic serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Device Magic supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Device Magic’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.devicemagic.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Mobile Software
Survey Software
Form Builder Software
Inspection Software
Field Service Management (FSM) Software
Field Activity Management Software
Device Magic Pricing
Device Magic ROI & Value For Money
4/5
Device Magic has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Device Magic's overall ROI score rated by its users and customers.
Device Magic Pricing Plans
Device Magic has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, Device Magic uses a subscription model.
Who Uses Device Magic?
Small Businesses
Medium Businesses
Large Enterprises
Device Magic Customer Service
5/5
Device Magic has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Device Magic's Customer Service
Address
Raleigh, NC
Website
http://www.devicemagic.com
Phone Number
214-382-2640
Consumer vs. Employees
Device Magic scored a 76 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Device Magic would recommend the brand to a friend. ENPS measures how likely Device Magic employees would recommend working at Device Magic to a friend.
Net Promoter Score
76
NPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
