23
NPS
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Brand Page
Devoted Health
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About Devoted Health's Brand
Devoted Health is a new healthcare company serving seniors.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Devoted Health CMO
Devoted Health NPS
Devoted Health's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Devoted Health's customers would recommend using the product based on a scale of -100 to 100.
Devoted Health Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Devoted Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 17 | Jan 2024 | 17 |
Apr 2024 29 | Apr 2024 | 29 |
Jul 2024 37 | Jul 2024 | 37 |
May 2025 22 | May 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Devoted Health Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Devoted Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Devoted Health Product Quality
4/5
Devoted Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Devoted Health's overall Product Quality score rated by its users and customers.
Devoted Health Product Information
Devoted Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.devoted.com/
- Company Size
- 11-50 Employees
Industry
Healthcare
Devoted Health Pricing
Devoted Health ROI & Value For Money
4/5
Devoted Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Devoted Health's overall ROI score rated by its users and customers.
Devoted Health Customer Satisfaction (CSAT)
Devoted Health Customer Satisfaction (CSAT) Score
86 / 100
Devoted Health has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Devoted Health Customer Service
4/5
Devoted Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Devoted Health's Customer Service
Address
Waltham,
Website
https://www.devoted.com/
Devoted Health as an Employer
2.8/5
Devoted Health has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Devoted Health scored a 23 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Devoted Health would recommend the brand to a friend. ENPS measures how likely Devoted Health employees would recommend working at Devoted Health to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
