0
NPS
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Dexter Axle
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About Dexter Axle's Brand
Dexter Axle is committed to producing the highest quality products available in the marketplace.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Dexter Axle NPS
Dexter Axle's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether Dexter Axle's customers would recommend using the product based on a scale of -100 to 100.
Dexter Axle Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
Dexter Axle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jul 2022 66 | Jul 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
Jan 2023 40 | Jan 2023 | 40 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -11 | Oct 2023 | -11 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 8 | Aug 2024 | 8 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dexter Axle NPS by Gender
Dexter Axle's NPS was rated -34 by Male customers on Comparably.
Male
-34
Dexter Axle's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Dexter Axle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dexter Axle Customer Reviews
Out of the 2 Dexter Axle customer reviews 1 was positive and 1 was constructive. Dexter Axle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dexter Axle Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Dexter Axle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dexter Axle Customer Loyalty Score by Gender
Dexter Axle's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dexter Axle.
Male
100%
Yes
Female
N/A
Yes
Dexter Axle Product Quality
3.4/5
Dexter Axle has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dexter Axle Product Information
Dexter Axle’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dexteraxle.com/
- Company Size
- 201-500 Employees
Quick Insights into Dexter Axle Product Quality
Dexter Axle's Product Quality score was rated highest by Male customers.
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Ranked Dexter Axle Product Quality the Highest
Dexter Axle Product Quality Score by Gender
Dexter Axle's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dexter Axle.
Male
2/5
Female
N/A
Dexter Axle Pricing
Dexter Axle ROI & Value For Money
3.2/5
Dexter Axle has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Dexter Axle ROI
Dexter Axle's ROI score was rated highest by Male customers.
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Ranked Dexter Axle ROI the Highest
Dexter Axle ROI Score by Gender
Dexter Axle's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Dexter Axle Customer Satisfaction (CSAT)
Dexter Axle Customer Satisfaction (CSAT) Score
56 / 100
Dexter Axle has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dexter Axle Customer Satisfaction
Dexter Axle's Customer Satisfaction score was rated highest by Male customers.
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Ranked Dexter Axle Customer Satisfaction the Highest
Dexter Axle Customer Satisfaction Score by Gender
Dexter Axle's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dexter Axle.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Dexter Axle Customer Service
3.2/5
Dexter Axle has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Dexter Axle's Customer Service
Address
2900 Industrial Parkway East, Elkhart, IN
Website
http://www.dexteraxle.com/
Phone Number
15742958666
Quick Insights into Dexter Axle Customer Service
Dexter Axle's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dexter Axle's Customer Service score.
Ranked Dexter Axle Customer Service the Highest
Dexter Axle Customer Service Score by Gender
Dexter Axle's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dexter Axle.
Male
2/5
Female
N/A
Dexter Axle as an Employer
2.6/5
Dexter Axle has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Dexter Axle scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Dexter Axle would recommend the brand to a friend. ENPS measures how likely Dexter Axle employees would recommend working at Dexter Axle to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 23% | Promoters |
|---|---|
| 14% | Passive |
| 63% | Detractors |
