34
NPS
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Brand Page
DFAD
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About DFAD's Brand
Audio Branding, Audio Post Production, Audio Research Lab, Audio Programming Lab.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
DFAD NPS
DFAD's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DFAD's customers would recommend using the product based on a scale of -100 to 100.
DFAD Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DFAD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Dec 2024 33 | Dec 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DFAD Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DFAD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DFAD Product Quality
5/5
DFAD has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DFAD's overall Product Quality score rated by its users and customers.
DFAD Product Information
DFAD’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dfad.us/
- Company Size
- 51-200 Employees
DFAD Pricing
DFAD ROI & Value For Money
5/5
DFAD has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DFAD's overall ROI score rated by its users and customers.
DFAD Customer Service
5/5
DFAD has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DFAD's overall Customer Service score rated by its users and customers.
About DFAD's Customer Service
Address
2029 Century Park East, Los Angeles, CA 90067
Website
http://www.dfad.us/
DFAD's Social Links
DFAD as an Employer
4.6/5
DFAD has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DFAD scored a 34 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of DFAD would recommend the brand to a friend. ENPS measures how likely DFAD employees would recommend working at DFAD to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
