10
NPS
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DFDS
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About DFDS' Brand
DFDS operates one of Europe’s largest integrated shipping and logistics network, aspiring at all times to provide excellent customer
Brand at a Glance
67%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
DFDS NPS
DFDS's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether DFDS's customers would recommend using the product based on a scale of -100 to 100.
DFDS Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
DFDS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 34 | Sep 2022 | 34 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 8 | Dec 2022 | 8 |
Apr 2023 16 | Apr 2023 | 16 |
Aug 2023 22 | Aug 2023 | 22 |
Jan 2024 13 | Jan 2024 | 13 |
May 2024 12 | May 2024 | 12 |
Oct 2024 12 | Oct 2024 | 12 |
Feb 2025 4 | Feb 2025 | 4 |
Apr 2025 10 | Apr 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DFDS Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of DFDS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DFDS Product Quality
3.8/5
DFDS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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DFDS Product Information
DFDS’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.dfds.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Transportation and Warehousing
DFDS Pricing
DFDS ROI & Value For Money
3.7/5
DFDS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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DFDS Customer Satisfaction (CSAT)
DFDS Customer Satisfaction (CSAT) Score
76 / 100
DFDS has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DFDS Customer Service
3.7/5
DFDS has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About DFDS's Customer Service
Address
Copenhagen, NY United Kingdom
Website
http://www.dfds.com
Phone Number
45 33 42 33 42
DFDS as an Employer
3.5/5
DFDS has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
DFDS scored a 10 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of DFDS would recommend the brand to a friend. ENPS measures how likely DFDS employees would recommend working at DFDS to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 16% | Promoters |
|---|---|
| 28% | Passive |
| 56% | Detractors |
