-51
NPS
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DHC
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About DHC's Brand
Web API testing tool: call APIs to discover and validate their behavior, build and run complete test scenarios.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
DHC NPS
DHC's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether DHC's customers would recommend using the product based on a scale of -100 to 100.
DHC Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
DHC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -25 | Aug 2022 | -25 |
Jul 2023 -40 | Jul 2023 | -40 |
Aug 2023 -51 | Aug 2023 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DHC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of DHC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DHC Product Quality
3.7/5
DHC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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DHC Product Information
DHC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
DHC Pricing
DHC ROI & Value For Money
3.5/5
DHC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DHC's overall ROI score rated by its users and customers.
DHC Customer Satisfaction (CSAT)
DHC Customer Satisfaction (CSAT) Score
100 / 100
DHC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DHC Customer Service
3.5/5
DHC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About DHC's Customer Service
Website
https://restlet.com/products/dhc/
DHC as an Employer
2.6/5
DHC has a 2.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
DHC scored a -51 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of DHC would recommend the brand to a friend. ENPS measures how likely DHC employees would recommend working at DHC to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
