100
NPS
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Dialexa
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About Dialexa's Brand
Dialexa is a global technology company that helps companies, organizations and government agencies conceptualize, design, engineer.
Brand at a Glance
4/5
Product Quality
2/5
Pricing
Dialexa NPS
Dialexa's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Dialexa's customers would recommend using the product based on a scale of -100 to 100.
Dialexa Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Dialexa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dialexa Product Quality
4/5
Dialexa has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Dialexa Product Information
Dialexa’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.dialexa.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Dialexa Pricing
Dialexa ROI & Value For Money
2/5
Dialexa has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Dialexa Customer Satisfaction (CSAT)
Dialexa Customer Satisfaction (CSAT) Score
100 / 100
Dialexa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dialexa as an Employer
3.9/5
Dialexa has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dialexa scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Dialexa would recommend the brand to a friend. ENPS measures how likely Dialexa employees would recommend working at Dialexa to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
