46
NPS
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Diamond Offshore Drilling
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About Diamond Offshore Drilling's Brand
Diamond Offshore operates as an offshore oil and gas drilling contractor worldwide.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Diamond Offshore Drilling NPS
Diamond Offshore Drilling's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Diamond Offshore Drilling's customers would recommend using the product based on a scale of -100 to 100.
Diamond Offshore Drilling Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Diamond Offshore Drilling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
Dec 2022 25 | Dec 2022 | 25 |
May 2023 49 | May 2023 | 49 |
Sep 2023 57 | Sep 2023 | 57 |
Oct 2023 37 | Oct 2023 | 37 |
Jan 2024 30 | Jan 2024 | 30 |
Jun 2024 36 | Jun 2024 | 36 |
Aug 2024 41 | Aug 2024 | 41 |
Dec 2025 46 | Dec 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diamond Offshore Drilling Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Diamond Offshore Drilling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diamond Offshore Drilling Product Quality
3.8/5
Diamond Offshore Drilling has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Offshore Drilling's overall Product Quality score rated by its users and customers.
Diamond Offshore Drilling Product Information
Diamond Offshore Drilling’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.diamondoffshore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Diamond Offshore Drilling Pricing
Diamond Offshore Drilling ROI & Value For Money
3.9/5
Diamond Offshore Drilling has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Offshore Drilling's overall ROI score rated by its users and customers.
Diamond Offshore Drilling Customer Satisfaction (CSAT)
Diamond Offshore Drilling Customer Satisfaction (CSAT) Score
82 / 100
Diamond Offshore Drilling has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diamond Offshore Drilling Customer Service
3.8/5
Diamond Offshore Drilling has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Offshore Drilling's overall Customer Service score rated by its users and customers.
About Diamond Offshore Drilling's Customer Service
Address
Houston, TX
Website
www.diamondoffshore.com
Diamond Offshore Drilling as an Employer
3.0/5
Diamond Offshore Drilling has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
CEO of Diamond Offshore Drilling
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Diamond Offshore Drilling scored a 46 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Diamond Offshore Drilling would recommend the brand to a friend. ENPS measures how likely Diamond Offshore Drilling employees would recommend working at Diamond Offshore Drilling to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 49% | Promoters |
|---|---|
| 11% | Passive |
| 40% | Detractors |
