-50
NPS
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Diamond Products
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About Diamond Products' Brand
Diamond Products LLC is a holding company which owns, Pipedream Products, one of the largest designers, manufacturers and distributors of
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Diamond Products NPS
Diamond Products's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Diamond Products's customers would recommend using the product based on a scale of -100 to 100.
Diamond Products Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Diamond Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diamond Products Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Diamond Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diamond Products Product Quality
2.6/5
Diamond Products has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Products' overall Product Quality score rated by its users and customers.
Diamond Products Product Information
Diamond Products’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Diamond Products Pricing
Diamond Products ROI & Value For Money
1.5/5
Diamond Products has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Products' overall ROI score rated by its users and customers.
Diamond Products Customer Satisfaction (CSAT)
Diamond Products Customer Satisfaction (CSAT) Score
100 / 100
Diamond Products has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diamond Products Customer Service
1.5/5
Diamond Products has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Products' overall Customer Service score rated by its users and customers.
About Diamond Products's Customer Service
Address
21350 Lassen Street, Chatsworth, CA
Website
http://diamondproductsllc.com
Phone Number
818 772 0100
Diamond Products as an Employer
Consumer vs. Employees
Diamond Products scored a -50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Diamond Products would recommend the brand to a friend. ENPS measures how likely Diamond Products employees would recommend working at Diamond Products to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
