0
NPS
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Diasorin
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About Diasorin's Brand
Diasorin SpA is engaged in developing, producing and marketing reagent kits for in vitro diagnostics. The Company's geographic region is provided below: Europe, Africa, North America, Asia Pacific, Central and South America. Its competitors in the Vitamin D segment are, Siemens, Abbott and Roche.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Diasorin NPS
Diasorin's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Diasorin's customers would recommend using the product based on a scale of -100 to 100.
Diasorin Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Diasorin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diasorin Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Diasorin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diasorin Product Quality
3.2/5
Diasorin has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Diasorin's overall Product Quality score rated by its users and customers.
Diasorin Product Information
Diasorin’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.diasorin.com
- Company Size
- 1,001-5,000 Employees
Diasorin Pricing
Diasorin ROI & Value For Money
3/5
Diasorin has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Diasorin's overall ROI score rated by its users and customers.
Diasorin Customer Satisfaction (CSAT)
Diasorin Customer Satisfaction (CSAT) Score
50 / 100
Diasorin has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diasorin Customer Service
3.2/5
Diasorin has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Diasorin's overall Customer Service score rated by its users and customers.
About Diasorin's Customer Service
Address
Via Crescentino snc, Saluggia, 13040
Website
www.diasorin.com
Phone Number
7
Diasorin as an Employer
2.5/5
Diasorin has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Diasorin scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Diasorin would recommend the brand to a friend. ENPS measures how likely Diasorin employees would recommend working at Diasorin to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
