-100
NPS
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Brand Page
Diaspark
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About Diaspark's Brand
Technology Services, Ahead of Times
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Diaspark NPS
Diaspark's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Diaspark's customers would recommend using the product based on a scale of -100 to 100.
Diaspark Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Diaspark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diaspark Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Diaspark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diaspark Product Quality
5/5
Diaspark has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diaspark's overall Product Quality score rated by its users and customers.
Diaspark Product Information
Diaspark serves markets in the United States and Canada. Diaspark supports Web devices and offers products for small, medium, and large sized businesses.
Diaspark’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.diaspark.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Enterprise
Healthcare
Mobile App
SaaS
Small Business Services
Languages Supported
English
Product Type
Jewelry Store Management Software
Diaspark Pricing
Diaspark ROI & Value For Money
5/5
Diaspark has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diaspark's overall ROI score rated by its users and customers.
Diaspark Pricing Plans
Diaspark has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Diaspark?
Small Businesses
Medium Businesses
Large Enterprises
Diaspark Customer Satisfaction (CSAT)
Diaspark Customer Satisfaction (CSAT) Score
100 / 100
Diaspark has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diaspark Customer Service
5/5
Diaspark has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diaspark's overall Customer Service score rated by its users and customers.
About Diaspark's Customer Service
Address
515 Plainfield Avenue Suite 1, Edison, NJ
Website
http://www.diaspark.com
Phone Number
732 2488334
Diaspark as an Employer
3.7/5
Diaspark has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Diaspark scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Diaspark would recommend the brand to a friend. ENPS measures how likely Diaspark employees would recommend working at Diaspark to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
