100
NPS
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Dickinson Wright PLLC
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About Dickinson Wright PLLC's Brand
Dickinson Wright PLLC, is a law firm based in Detroit, Michigan.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Dickinson Wright PLLC NPS
Dickinson Wright PLLC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Dickinson Wright PLLC's customers would recommend using the product based on a scale of -100 to 100.
Dickinson Wright PLLC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Dickinson Wright PLLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dickinson Wright PLLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dickinson Wright PLLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dickinson Wright PLLC Product Quality
5/5
Dickinson Wright PLLC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dickinson Wright PLLC's overall Product Quality score rated by its users and customers.
Dickinson Wright PLLC Product Information
Dickinson Wright PLLC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Dickinson Wright PLLC Pricing
Dickinson Wright PLLC ROI & Value For Money
4.7/5
Dickinson Wright PLLC has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Dickinson Wright PLLC Customer Satisfaction (CSAT)
Dickinson Wright PLLC Customer Satisfaction (CSAT) Score
50 / 100
Dickinson Wright PLLC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dickinson Wright PLLC Customer Service
4.7/5
Dickinson Wright PLLC has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Dickinson Wright PLLC's overall Customer Service score rated by its users and customers.
About Dickinson Wright PLLC's Customer Service
Address
500 Woodward Ave, Suite 4000, Detroit, MI 48226
Website
http://www.dickinson-wright.com/
Phone Number
13132233598
Dickinson Wright PLLC as an Employer
3.4/5
Dickinson Wright PLLC has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Dickinson Wright PLLC
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dickinson Wright PLLC scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dickinson Wright PLLC would recommend the brand to a friend. ENPS measures how likely Dickinson Wright PLLC employees would recommend working at Dickinson Wright PLLC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
