-23
NPS
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Digi International
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About Digi International's Brand
Digi International provides wireless products, a cloud computing platform for devices and development services for businesses of all size.
Brand at a Glance
58%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Digi International NPS
Digi International's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Digi International's customers would recommend using the product based on a scale of -100 to 100.
Digi International Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Digi International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 -15 | Sep 2022 | -15 |
Oct 2022 -11 | Oct 2022 | -11 |
Dec 2022 0 | Dec 2022 | 0 |
Sep 2023 -9 | Sep 2023 | -9 |
Feb 2025 -17 | Feb 2025 | -17 |
Mar 2025 -24 | Mar 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digi International NPS by Gender
Digi International's NPS was rated 34 by Male customers on Comparably.
Male
34
Digi International's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Digi International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Digi International NPS by Usage
Digi International's NPS was rated 34 points by customers who have used Digi International's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Digi International Customer Reviews
Out of the 2 Digi International customer reviews 1 was positive and 1 was constructive. Digi International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Digi International Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Digi International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Digi International Customer Loyalty Score by Gender
Digi International's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Digi International Customer Loyalty Score by Usage
Digi International's Customer Loyalty score was rated 40% by customers who have used Digi International's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Digi International Product Quality
3.4/5
Digi International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Digi International Product Information
Digi International’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.digi.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Digi International Product Quality
Digi International's Product Quality score was rated highest by customers who have used Digi International's products/services for 1 to 2 Years.
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Ranked Digi International Product Quality the Highest
Digi International Product Quality Score by Gender
Digi International's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Digi International Product Quality Score by Usage
Digi International's Product Quality score was rated 4.6 stars by customers who have used Digi International's products/services for 1 to 2 Years.
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Digi International Pricing
Digi International ROI & Value For Money
3/5
Digi International has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Digi International ROI
Digi International's ROI score was rated highest by customers who have used Digi International's products/services for 1 to 2 Years.
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Ranked Digi International ROI the Highest
Digi International ROI Score by Gender
Digi International's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Digi International ROI Score by Usage
Digi International's ROI score was rated 4.1 stars by customers who have used Digi International's products/services for 1 to 2 Years.
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Digi International Customer Satisfaction (CSAT)
Digi International Customer Satisfaction (CSAT) Score
60 / 100
Digi International has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Digi International Customer Satisfaction
Digi International's Customer Satisfaction score was rated highest by customers who have used Digi International's products/services for 1 to 2 Years.
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Ranked Digi International Customer Satisfaction the Highest
Digi International Customer Satisfaction Score by Usage
Digi International's Customer Satisfaction score was rated 100 points by customers who have used Digi International's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Digi International Customer Service
3.1/5
Digi International has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Digi International's Customer Service
Address
11001 Bren Road East, Minnetonka, MN
Website
http://www.digi.com
Phone Number
3016688813
Quick Insights into Digi International Customer Service
Digi International's Customer Service score was rated highest by customers who have used Digi International's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Digi International's Customer Service score.
Ranked Digi International Customer Service the Highest
Digi International Customer Service Score by Gender
Digi International's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Digi International.
Male
3.5/5
Female
N/A
Digi International Customer Service Score by Usage
Digi International's Customer Service score was rated 4.1 stars by customers who have used Digi International's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Digi International as an Employer
3.3/5
Digi International has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Digi International scored a -23 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Digi International would recommend the brand to a friend. ENPS measures how likely Digi International employees would recommend working at Digi International to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
