9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Digicel
Marketing or Exec? Claim Your Free Account
About Digicel's Brand
After 11 years of operation, Digicel Group Limited has over 13 million customers across its 31 markets in the Caribbean, Central America
Brand at a Glance
88%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Digicel NPS
Digicel's Net Promoter Score (NPS) is a 9 with 38% Promoters, 33% Passives, and 29% Detractors. Net Promoter Score tracks whether Digicel's customers would recommend using the product based on a scale of -100 to 100.
Digicel Overall NPS
| 38% | Promoters |
|---|---|
| 33% | Passives |
| 29% | Detractors |
Digicel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 8 | Nov 2024 | 8 |
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 8 | Mar 2025 | 8 |
May 2025 8 | May 2025 | 8 |
Jul 2025 8 | Jul 2025 | 8 |
Aug 2025 10 | Aug 2025 | 10 |
Sep 2025 10 | Sep 2025 | 10 |
Oct 2025 8 | Oct 2025 | 8 |
Dec 2025 8 | Dec 2025 | 8 |
Jan 2026 8 | Jan 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digicel NPS by Gender
Male customers rated Digicel's NPS 4 points higher than Female customers.
Male
16
Digicel's NPS was rated 16 by Male customers on Comparably.
34%
Promoters
48%
Passives
18%
Detractors
Female
12
Digicel's NPS was rated 12 by Female customers on Comparably.
42%
Promoters
28%
Passives
30%
Detractors
Digicel NPS by Ethnicity
Digicel's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 60 | Hispanic or Latino | 60 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 8 | Asian or Pacific Islander | 8 |
Other 25 | Other | 25 |
Digicel NPS by Age
Digicel's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Digicel NPS by Usage
Digicel's NPS was rated the highest by customers who have used Digicel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Over 10 Years 13 | Over 10 Years | 13 |
Digicel Customer Reviews
Out of the 32 Digicel customer reviews 27 were positive and 5 were constructive. Digicel customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Digicel Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Digicel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digicel Customer Loyalty Score by Gender
Male customers rated Digicel's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Digicel.
Male
91%
Yes
Female
90%
Yes
Digicel Customer Loyalty Score by Ethnicity
Digicel's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Digicel.
64
out of 100
Hispanic or Latino
96
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
90
out of 100
Other
Digicel Customer Loyalty Score by Age
Digicel's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Digicel.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 90% | 26-30 | 90% |
31-35 96% | 31-35 | 96% |
36-40 75% | 36-40 | 75% |
41-45 78% | 41-45 | 78% |
46-50 87% | 46-50 | 87% |
56-60 100% | 56-60 | 100% |
Digicel Customer Loyalty Score by Usage
Digicel's Customer Loyalty score was rated the highest by customers who have used Digicel's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Digicel Customer Loyalty Score by Industry
Digicel's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Digicel Product Quality
3.8/5
Digicel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Digicel's overall Product Quality score rated by its users and customers.
Digicel Product Information
Digicel’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Digicel's product the highest. Reviewers from the Government and Public Policy industry rated Digicel the lowest at 3.4.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Mobile App
Quick Insights into Digicel Product Quality
Digicel's Product Quality score was rated highest by customers who have used Digicel's products/services for 1 to 2 Years, and rated lowest by customers from the Energy and Manufacturing industry.
Sign Up to unlock insights into how customers have ranked Digicel's Product Quality.
Ranked Digicel Product Quality the Highest
Ranked Digicel Product Quality the Lowest
Digicel Product Quality Score by Gender
Male customers rated Digicel's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Digicel.
Male
4/5
Female
3.9/5
Digicel Product Quality Score by Ethnicity
Digicel's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Digicel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Digicel Product Quality Score by Age
Digicel's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Digicel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.9 | 46-50 | 3.9 |
56-60 3.1 | 56-60 | 3.1 |
Digicel Product Quality Score by Usage
Digicel's Product Quality score was rated the highest by customers who have used Digicel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Digicel Product Quality Score by Industry
Digicel's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Digicel Pricing
Digicel ROI & Value For Money
3.4/5
Digicel has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digicel's overall ROI score rated by its users and customers.
Digicel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Digicel.
Quick Insights into Digicel ROI
Digicel's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Digicel's ROI score.
Ranked Digicel ROI the Highest
Ranked Digicel ROI the Lowest
Digicel ROI Score by Gender
Female customers rated Digicel's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Digicel.
Male
3.5/5
Female
3.6/5
Digicel ROI Score by Ethnicity
Digicel's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Digicel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Digicel ROI Score by Age
Digicel's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Digicel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.3 | 46-50 | 3.3 |
56-60 3.5 | 56-60 | 3.5 |
Digicel ROI Score by Usage
Digicel's ROI score was rated the highest by customers who have used Digicel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Digicel ROI Score by Industry
Digicel's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Digicel Customer Satisfaction (CSAT)
Digicel Customer Satisfaction (CSAT) Score
76 / 100
Digicel has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
46%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Digicel Customer Satisfaction
Digicel's Customer Satisfaction score was rated highest by customers who have used Digicel's products/services for 1 to 2 Years, and rated lowest by customers from the Consumer Services industry.
Sign Up to unlock insights into how customers have ranked Digicel's Customer Satisfaction.
Ranked Digicel Customer Satisfaction the Highest
Ranked Digicel Customer Satisfaction the Lowest
Digicel Customer Satisfaction Score by Gender
Male customers rated Digicel's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Digicel.
84 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 53% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 2% |
78 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 48% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Digicel Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Digicel's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digicel.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Digicel's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digicel.
72 / 100
Very Satisfied
21%
Satisfied
51%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Digicel's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digicel.
85 / 100
Very Satisfied
35%
Satisfied
50%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Other
Digicel's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digicel.
86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
Digicel Customer Satisfaction Score by Age
Digicel's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Digicel.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 81% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 77% | |||||||||||||||
| 36-40 | 70% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 85% | |||||||||||||||
| 56-60 | 67% |
Digicel Customer Satisfaction Score by Usage
Digicel's Customer Satisfaction score was rated the highest by customers who have used Digicel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Digicel Customer Satisfaction Score by Industry
Digicel's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Digicel Customer Satisfaction Score by Industry",
"text": "Digicel's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 74,
"stars": 0,
"csatScore": 74,
"text": "Digicel's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 74
},
{
"label": "Accounting",
"groupId": 495,
"score": 93,
"stars": 0,
"csatScore": 93,
"text": "Digicel's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 93
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Digicel's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Digicel's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Digicel's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Digicel's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Digicel's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Digicel's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Digicel's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Digicel Customer Service
3.5/5
Digicel has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digicel's overall Customer Service score rated by its users and customers.
About Digicel's Customer Service
Address
Jamaica, IA
Website
http://www.digicelgroup.com/en
Phone Number
1 (876) 6195000
Quick Insights into Digicel Customer Service
Digicel's Customer Service score was rated highest by customers who have used Digicel's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Digicel's Customer Service score.
Ranked Digicel Customer Service the Highest
Ranked Digicel Customer Service the Lowest
Digicel Customer Service Score by Gender
Digicel's Customer Service score was rated 3.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Digicel.
Male
3.5/5
Female
3.5/5
Digicel Customer Service Score by Ethnicity
Digicel's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Digicel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Digicel Customer Service Score by Age
Digicel's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Digicel.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.3 | 46-50 | 3.3 |
56-60 3.1 | 56-60 | 3.1 |
Digicel Customer Service Score by Usage
Digicel's Customer Service score was rated the highest by customers who have used Digicel's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Digicel Customer Service Score by Industry
Digicel's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Digicel as an Employer
3.3/5
Digicel has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Digicel scored a 9 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Digicel would recommend the brand to a friend. ENPS measures how likely Digicel employees would recommend working at Digicel to a friend.
Net Promoter Score
9
NPS Score
| 38% | Promoters |
|---|---|
| 33% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 34% | Promoters |
|---|---|
| 27% | Passive |
| 39% | Detractors |
