-100
NPS
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Digicel Group
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About Digicel Group's Brand
Provider of internet and telecommunication services. The company is engaged in providing mobile communication and internet communication services to its clients in the Caribbean, Asia-Pacific and Central America.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Digicel Group NPS
Digicel Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Digicel Group's customers would recommend using the product based on a scale of -100 to 100.
Digicel Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Digicel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digicel Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digicel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digicel Group Product Quality
4/5
Digicel Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digicel Group's overall Product Quality score rated by its users and customers.
Digicel Group Product Information
Digicel Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.digicelgroup.com
- Company Size
- 5,001-10,000 Employees
Digicel Group Pricing
Digicel Group ROI & Value For Money
2.5/5
Digicel Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Digicel Group Customer Satisfaction (CSAT)
Digicel Group Customer Satisfaction (CSAT) Score
100 / 100
Digicel Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digicel Group Customer Service
2.5/5
Digicel Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Digicel Group's Customer Service
Address
The Digicel Building, Kingston,
Website
www.digicelgroup.com
Phone Number
3
