30
NPS
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DigiCert
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About DigiCert's Brand
DigiCert is the global leader in TLS/SSL, PKI and IoT security solutions.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
DigiCert NPS
DigiCert's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether DigiCert's customers would recommend using the product based on a scale of -100 to 100.
DigiCert Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
DigiCert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 7 | May 2023 | 7 |
Aug 2023 15 | Aug 2023 | 15 |
Oct 2023 13 | Oct 2023 | 13 |
Nov 2023 17 | Nov 2023 | 17 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 20 | Mar 2024 | 20 |
Jul 2024 27 | Jul 2024 | 27 |
Aug 2024 31 | Aug 2024 | 31 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 30 | May 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DigiCert NPS by Gender
DigiCert's NPS was rated 30 by Male customers on Comparably.
Male
30
DigiCert's NPS was rated 30 by Male customers on Comparably.
60%
Promoters
10%
Passives
30%
Detractors
Female
N/A
DigiCert's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DigiCert NPS by Ethnicity
DigiCert's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 100 | Other | 100 |
DigiCert NPS by Age
DigiCert's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
DigiCert NPS by Usage
DigiCert's NPS was rated the highest by customers who have used DigiCert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
DigiCert Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of DigiCert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DigiCert Customer Loyalty Score by Gender
DigiCert's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
DigiCert Customer Loyalty Score by Ethnicity
DigiCert's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DigiCert.
70
out of 100
Caucasian
100
out of 100
Other
DigiCert Customer Loyalty Score by Age
DigiCert's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DigiCert.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
DigiCert Customer Loyalty Score by Usage
DigiCert's Customer Loyalty score was rated the highest by customers who have used DigiCert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DigiCert Customer Loyalty Score by Industry
DigiCert's Customer Loyalty score was rated 87% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DigiCert Product Quality
4/5
DigiCert has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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DigiCert Product Information
DigiCert’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DigiCert's product the highest.
- Website
- http://www.digicert.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Education
Media
Productivity
Quick Insights into DigiCert Product Quality
DigiCert's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DigiCert's Product Quality.
Ranked DigiCert Product Quality the Highest
Ranked DigiCert Product Quality the Lowest
DigiCert Product Quality Score by Gender
DigiCert's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DigiCert.
Male
4.1/5
Female
N/A
DigiCert Product Quality Score by Ethnicity
DigiCert's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DigiCert.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 5 | Other | 5 |
DigiCert Product Quality Score by Age
DigiCert's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DigiCert.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 4.6 | 31-35 | 4.6 |
DigiCert Product Quality Score by Usage
DigiCert's Product Quality score was rated the highest by customers who have used DigiCert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DigiCert Product Quality Score by Industry
DigiCert's Product Quality score was rated 4.7 stars by Tech industry customers.
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DigiCert Pricing
DigiCert ROI & Value For Money
3.8/5
DigiCert has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DigiCert's overall ROI score rated by its users and customers.
DigiCert Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into DigiCert ROI
DigiCert's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DigiCert's ROI score.
Ranked DigiCert ROI the Highest
Ranked DigiCert ROI the Lowest
DigiCert ROI Score by Gender
DigiCert's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DigiCert.
Male
4/5
Female
N/A
DigiCert ROI Score by Ethnicity
DigiCert's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DigiCert.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 5 | Other | 5 |
DigiCert ROI Score by Age
DigiCert's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DigiCert.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
DigiCert ROI Score by Usage
DigiCert's ROI score was rated the highest by customers who have used DigiCert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DigiCert ROI Score by Industry
DigiCert's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
DigiCert Customer Satisfaction (CSAT)
DigiCert Customer Satisfaction (CSAT) Score
76 / 100
DigiCert has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DigiCert Customer Satisfaction
DigiCert's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used DigiCert's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked DigiCert's Customer Satisfaction.
Ranked DigiCert Customer Satisfaction the Highest
Ranked DigiCert Customer Satisfaction the Lowest
DigiCert Customer Satisfaction Score by Gender
DigiCert's Customer Satisfaction score was rated 76 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DigiCert.
76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
DigiCert Customer Satisfaction Score by Ethnicity
CSAT according to Other
DigiCert's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DigiCert.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DigiCert Customer Satisfaction Score by Age
DigiCert's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DigiCert.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
DigiCert Customer Satisfaction Score by Usage
DigiCert's Customer Satisfaction score was rated the highest by customers who have used DigiCert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DigiCert Customer Satisfaction Score by Industry
DigiCert's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "DigiCert Customer Satisfaction Score by Industry",
"text": "DigiCert's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "DigiCert's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}DigiCert Customer Service
3.8/5
DigiCert has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DigiCert's overall Customer Service score rated by its users and customers.
About DigiCert's Customer Service
Address
2801 Thanksgiving Parkway, Suite 500, Lindon, UT 84043
Website
http://www.digicert.com
Quick Insights into DigiCert Customer Service
DigiCert's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DigiCert's Customer Service score.
Ranked DigiCert Customer Service the Highest
Ranked DigiCert Customer Service the Lowest
DigiCert Customer Service Score by Gender
DigiCert's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DigiCert.
Male
4/5
Female
N/A
DigiCert Customer Service Score by Ethnicity
DigiCert's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DigiCert.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 4.8 | Other | 4.8 |
DigiCert Customer Service Score by Age
DigiCert's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DigiCert.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
DigiCert Customer Service Score by Usage
DigiCert's Customer Service score was rated the highest by customers who have used DigiCert's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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DigiCert Customer Service Score by Industry
DigiCert's Customer Service score was rated 4.5 stars by Tech industry customers.
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DigiCert as an Employer
3.4/5
DigiCert has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DigiCert scored a 30 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of DigiCert would recommend the brand to a friend. ENPS measures how likely DigiCert employees would recommend working at DigiCert to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
