0
NPS
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Digilant
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About Digilant's Brand
Digilant is an omni-channel digital partner built to take advertisers from now to next. We do this with omni-channel digital advertising strategies that are data-driven, actionable, and effective. Part of ispDigital, Digilant is made up of 100+ data-driven media minds and advertising technologists spread across US offices in Boston, New York, Chicago, San Francisco, and Atlanta. By combining big ideas with executional scale we are well-equipped to champion consumer insights, campaign analysis, and media initiatives that propel brands and agencies forward.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
4.7/5
Customer Service
Digilant NPS
Digilant's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Digilant's customers would recommend using the product based on a scale of -100 to 100.
Digilant Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Digilant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digilant Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Digilant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digilant Product Quality
5/5
Digilant has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digilant's overall Product Quality score rated by its users and customers.
Digilant Product Information
Digilant’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.digilant.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Digilant Pricing
Digilant ROI & Value For Money
3.7/5
Digilant has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Digilant Customer Satisfaction (CSAT)
Digilant Customer Satisfaction (CSAT) Score
100 / 100
Digilant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digilant Customer Service
4.7/5
Digilant has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Digilant's Customer Service
Address
2 Oliver St, Boston, MA 02109
Website
http://www.digilant.com
Phone Number
617-849-6900
Digilant as an Employer
2.5/5
Digilant has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Digilant scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Digilant would recommend the brand to a friend. ENPS measures how likely Digilant employees would recommend working at Digilant to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
