-20
NPS
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Digit
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About Digit's Brand
Digit automates the day-to-day work of managing money so you don’t have to think about it.
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Digit NPS
Digit's Net Promoter Score (NPS) is a -20 with 28% Promoters, 24% Passives, and 48% Detractors. Net Promoter Score tracks whether Digit's customers would recommend using the product based on a scale of -100 to 100.
Digit Overall NPS
| 28% | Promoters |
|---|---|
| 24% | Passives |
| 48% | Detractors |
Digit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -19 | Aug 2023 | -19 |
Sep 2023 -22 | Sep 2023 | -22 |
Oct 2023 -20 | Oct 2023 | -20 |
Nov 2023 -18 | Nov 2023 | -18 |
Dec 2023 -18 | Dec 2023 | -18 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -20 | Mar 2024 | -20 |
May 2024 -20 | May 2024 | -20 |
Jun 2024 -20 | Jun 2024 | -20 |
Jul 2024 -19 | Jul 2024 | -19 |
Jan 2026 -21 | Jan 2026 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digit NPS by Gender
Male customers rated Digit's NPS 14 points higher than Female customers.
Male
-11
Digit's NPS was rated -11 by Male customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
Female
-25
Digit's NPS was rated -25 by Female customers on Comparably.
20%
Promoters
35%
Passives
45%
Detractors
Digit NPS by Ethnicity
Digit's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -6 | Caucasian | -6 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -31 | African American/Black | -31 |
Other -60 | Other | -60 |
Digit NPS by Age
Digit's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Digit NPS by Usage
Digit's NPS was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -29 | 1 to 2 Years | -29 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Digit Customer Reviews
Out of the 15 Digit customer reviews 12 were positive and 3 were constructive. Digit customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Digit Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Digit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Digit Customer Loyalty Score by Gender
Female customers rated Digit's Customer Loyalty score 4% higher than Male customers.
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Male
80%
Yes
Female
84%
Yes
Digit Customer Loyalty Score by Ethnicity
Digit's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Digit.
85
out of 100
Caucasian
82
out of 100
Hispanic or Latino
79
out of 100
African American/Black
82
out of 100
Other
Digit Customer Loyalty Score by Age
Digit's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
26-30 100% | 26-30 | 100% |
31-35 89% | 31-35 | 89% |
36-40 87% | 36-40 | 87% |
51-55 64% | 51-55 | 64% |
61-65 100% | 61-65 | 100% |
Digit Customer Loyalty Score by Usage
Digit's Customer Loyalty score was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Digit Customer Loyalty Score by Industry
Digit's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Digit Product Quality
3/5
Digit has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Digit Product Information
Digit’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Digit's product the highest. Reviewers from the Tech industry rated Digit the lowest at 2.3.
- Website
- https://digit.co/
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Quick Insights into Digit Product Quality
Digit's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked Digit Product Quality the Highest
Ranked Digit Product Quality the Lowest
Digit Product Quality Score by Gender
Male customers rated Digit's Product Quality score 0.8 stars higher than Female customers.
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Male
3.9/5
Female
3.1/5
Digit Product Quality Score by Ethnicity
Digit's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Digit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2.8 | Other | 2.8 |
Digit Product Quality Score by Age
Digit's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Digit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.3 | 36-40 | 3.3 |
51-55 3 | 51-55 | 3 |
61-65 3.4 | 61-65 | 3.4 |
Digit Product Quality Score by Usage
Digit's Product Quality score was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Digit Product Quality Score by Industry
Digit's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Digit Pricing
Digit ROI & Value For Money
3.1/5
Digit has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Digit Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Digit.
Quick Insights into Digit ROI
Digit's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked Digit ROI the Highest
Ranked Digit ROI the Lowest
Digit ROI Score by Gender
Male customers rated Digit's ROI score 0.7 stars higher than Female customers.
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Male
3.6/5
Female
2.9/5
Digit ROI Score by Ethnicity
Digit's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Digit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.5 | Other | 2.5 |
Digit ROI Score by Age
Digit's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Digit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 3.2 | 26-30 | 3.2 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.3 | 36-40 | 3.3 |
51-55 2 | 51-55 | 2 |
61-65 3.6 | 61-65 | 3.6 |
Digit ROI Score by Usage
Digit's ROI score was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Digit ROI Score by Industry
Digit's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Digit Customer Satisfaction (CSAT)
Digit Customer Satisfaction (CSAT) Score
52 / 100
Digit has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
32%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Digit Customer Satisfaction
Digit's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Digit Customer Satisfaction the Highest
Ranked Digit Customer Satisfaction the Lowest
Digit Customer Satisfaction Score by Gender
Male customers rated Digit's Customer Satisfaction score 20 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 22% |
46 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 8% | |
Very Dissatisfied | 23% |
Digit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Digit's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
22%
Satisfied
28%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
Digit's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Digit's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
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46 / 100
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
15%
Very Dissatisfied
15%
CSAT according to Other
Digit's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digit.
30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
40%
Digit Customer Satisfaction Score by Age
Digit's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Digit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 29% | |||||||||||||||
| 26-30 | 57% | |||||||||||||||
| 31-35 | 87% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 61-65 | 40% |
Digit Customer Satisfaction Score by Usage
Digit's Customer Satisfaction score was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Digit Customer Satisfaction Score by Industry
Digit's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Digit Customer Satisfaction Score by Industry",
"text": "Digit's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Digit's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Digit's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Digit's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
}
]
}Digit Customer Service
2.9/5
Digit has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Digit's overall Customer Service score rated by its users and customers.
About Digit's Customer Service
Address
235 Montgomery Street, San Francisco, CA 94104
Website
https://digit.co/
Digit's Social Links
Quick Insights into Digit Customer Service
Digit's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Digit's Customer Service score.
Ranked Digit Customer Service the Highest
Ranked Digit Customer Service the Lowest
Digit Customer Service Score by Gender
Male customers rated Digit's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Digit.
Male
3.1/5
Female
2.6/5
Digit Customer Service Score by Ethnicity
Digit's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Digit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 2 | Other | 2 |
Digit Customer Service Score by Age
Digit's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Digit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 3 | 26-30 | 3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.8 | 36-40 | 2.8 |
51-55 1.8 | 51-55 | 1.8 |
61-65 2.8 | 61-65 | 2.8 |
Digit Customer Service Score by Usage
Digit's Customer Service score was rated the highest by customers who have used Digit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Digit Customer Service Score by Industry
Digit's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Digit as an Employer
3.8/5
Digit has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Digit scored a -20 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Digit would recommend the brand to a friend. ENPS measures how likely Digit employees would recommend working at Digit to a friend.
Net Promoter Score
-20
NPS Score
| 28% | Promoters |
|---|---|
| 24% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
