0
NPS
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Brand Page
Digital Guardian
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About Digital Guardian's Brand
Advanced data protection solutions and managed services to secure sensitive data and assure the integrity of business processes.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Digital Guardian NPS
Digital Guardian's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Digital Guardian's customers would recommend using the product based on a scale of -100 to 100.
Digital Guardian Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Digital Guardian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Guardian Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Digital Guardian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Guardian Product Quality
3.8/5
Digital Guardian has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Guardian's overall Product Quality score rated by its users and customers.
Digital Guardian Product Information
Digital Guardian’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://digitalguardian.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Digital Guardian Pricing
Digital Guardian ROI & Value For Money
4.1/5
Digital Guardian has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Guardian's overall ROI score rated by its users and customers.
Digital Guardian Customer Satisfaction (CSAT)
Digital Guardian Customer Satisfaction (CSAT) Score
100 / 100
Digital Guardian has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Guardian Customer Service
4.1/5
Digital Guardian has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Guardian's overall Customer Service score rated by its users and customers.
About Digital Guardian's Customer Service
Address
Waltham, MA 02451
Website
https://digitalguardian.com/
Phone Number
1(781)788-8180
Digital Guardian as an Employer
3.9/5
Digital Guardian has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Guardian scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Guardian would recommend the brand to a friend. ENPS measures how likely Digital Guardian employees would recommend working at Digital Guardian to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
