0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Digital Media Solutions
Marketing or Exec? Claim Your Free Account
About Digital Media Solutions' Brand
Digital Media Solutions® (NYSE: DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Digital Media Solutions CMO
Digital Media Solutions NPS
Digital Media Solutions's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Digital Media Solutions's customers would recommend using the product based on a scale of -100 to 100.
Digital Media Solutions Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Digital Media Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Media Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Digital Media Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Media Solutions Product Quality
3/5
Digital Media Solutions has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media Solutions' overall Product Quality score rated by its users and customers.
Digital Media Solutions Product Information
Digital Media Solutions’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Digital Media Solutions Pricing
Digital Media Solutions ROI & Value For Money
3/5
Digital Media Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media Solutions' overall ROI score rated by its users and customers.
Digital Media Solutions Customer Satisfaction (CSAT)
Digital Media Solutions Customer Satisfaction (CSAT) Score
50 / 100
Digital Media Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Media Solutions Customer Service
3.5/5
Digital Media Solutions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Media Solutions' overall Customer Service score rated by its users and customers.
About Digital Media Solutions's Customer Service
Address
140th Ave N, Clearwater, FL 33762
Website
http://www.digitalmediasolutions.com/
Phone Number
(727)287-0426
Digital Media Solutions's Social Links
Digital Media Solutions as an Employer
4.7/5
Digital Media Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Media Solutions scored a 0 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Media Solutions would recommend the brand to a friend. ENPS measures how likely Digital Media Solutions employees would recommend working at Digital Media Solutions to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
