100
NPS
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Digital Pulp
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About Digital Pulp's Brand
Digital Pulp is a New York City-based digital agency that builds businesses and brands online.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Digital Pulp NPS
Digital Pulp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Digital Pulp's customers would recommend using the product based on a scale of -100 to 100.
Digital Pulp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Digital Pulp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Pulp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digital Pulp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Pulp Product Quality
5/5
Digital Pulp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pulp's overall Product Quality score rated by its users and customers.
Digital Pulp Product Information
Digital Pulp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.digitalpulp.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Digital Pulp Pricing
Digital Pulp ROI & Value For Money
4.5/5
Digital Pulp has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pulp's overall ROI score rated by its users and customers.
Digital Pulp Customer Service
4.5/5
Digital Pulp has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pulp's overall Customer Service score rated by its users and customers.
About Digital Pulp's Customer Service
Address
220 East 23rd Street, New York City, NY 10010
Website
https://www.digitalpulp.com/
Phone Number
212.679.0676
Digital Pulp as an Employer
4.1/5
Digital Pulp has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Pulp scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Pulp would recommend the brand to a friend. ENPS measures how likely Digital Pulp employees would recommend working at Digital Pulp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
