-10
NPS
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Digital River
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About Digital River's Brand
With more than 25 years' experience, Digital River has mastered global commerce. An industry disruptor from the start, our Global Seller Services simplify global commerce expansion to help companies of all sizes grow their revenue. Using our flexible APIs that combine payments, tax, fraud, compliance and logistics into a single, integrated solution, brands are empowered to sell anything to anyone, anywhere in the world. We are global commerce simplified.
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Digital River NPS
Digital River's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Digital River's customers would recommend using the product based on a scale of -100 to 100.
Digital River Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Digital River NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 33 | Feb 2024 | 33 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 -20 | Oct 2024 | -20 |
Feb 2025 -9 | Feb 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital River NPS by Gender
Digital River's NPS was rated -50 by Male customers on Comparably.
Male
-50
Digital River's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Digital River's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Digital River NPS by Ethnicity
Digital River's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Digital River NPS by Usage
Digital River's NPS was rated the highest by customers who have used Digital River's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years -100 | Over 10 Years | -100 |
Digital River Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Digital River users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital River Customer Loyalty Score by Gender
Digital River's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Digital River.
Male
100%
Yes
Female
N/A
Yes
Digital River Customer Loyalty Score by Ethnicity
Digital River's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Digital River.
82
out of 100
Caucasian
Digital River Customer Loyalty Score by Usage
Digital River's Customer Loyalty score was rated the highest by customers who have used Digital River's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Digital River Customer Loyalty Score by Industry
Digital River's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Digital River Product Quality
2.8/5
Digital River has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Digital River Product Information
Digital River serves markets in the United States, Asia, Europe, Canada, and Latin America. Digital River supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Digital River’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Digital River's product the highest.
- Website
- http://www.digitalriver.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Languages Supported
English
German
Chinese (Simplified)
Japanese
Product Type
Payment Gateway Software
eCommerce Software
Quick Insights into Digital River Product Quality
Digital River's Product Quality score was rated highest by customers who have used Digital River's products/services for 2 to 5 Years, and rated lowest by customers who have used Digital River's products/services for Over 10 Years.
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Ranked Digital River Product Quality the Highest
Ranked Digital River Product Quality the Lowest
Digital River Product Quality Score by Gender
Digital River's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Digital River.
Male
1.6/5
Female
N/A
Digital River Product Quality Score by Ethnicity
Digital River's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Digital River.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Digital River Product Quality Score by Usage
Digital River's Product Quality score was rated the highest by customers who have used Digital River's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Digital River Product Quality Score by Industry
Digital River's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Digital River Pricing
Digital River ROI & Value For Money
2.7/5
Digital River has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital River's overall ROI score rated by its users and customers.
Digital River Pricing Plans
Digital River has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Digital River?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Digital River ROI
Digital River's ROI score was rated highest by customers who have used Digital River's products/services for 2 to 5 Years, and rated lowest by customers who have used Digital River's products/services for Over 10 Years.
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Ranked Digital River ROI the Highest
Ranked Digital River ROI the Lowest
Digital River ROI Score by Gender
Digital River's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Digital River.
Male
1.6/5
Female
N/A
Digital River ROI Score by Ethnicity
Digital River's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Digital River.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Digital River ROI Score by Usage
Digital River's ROI score was rated the highest by customers who have used Digital River's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Digital River ROI Score by Industry
Digital River's ROI score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Digital River Customer Satisfaction (CSAT)
Digital River Customer Satisfaction (CSAT) Score
37 / 100
Digital River has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Digital River Customer Satisfaction
Digital River's Customer Satisfaction score was rated highest by customers who have used Digital River's products/services for 2 to 5 Years, and rated lowest by customers who have used Digital River's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Digital River's Customer Satisfaction.
Ranked Digital River Customer Satisfaction the Highest
Ranked Digital River Customer Satisfaction the Lowest
Digital River Customer Satisfaction Score by Gender
Digital River's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Digital River.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Digital River Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Digital River's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digital River.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Digital River Customer Satisfaction Score by Usage
Digital River's Customer Satisfaction score was rated the highest by customers who have used Digital River's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Digital River Customer Satisfaction Score by Industry
Digital River's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Digital River Customer Satisfaction Score by Industry",
"text": "Digital River's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Digital River's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Digital River Customer Service
2.7/5
Digital River has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital River's overall Customer Service score rated by its users and customers.
About Digital River's Customer Service
Address
10380 Bren Rd W,, Minnetonka, MN 55343
Website
http://www.digitalriver.com
Digital River's Social Links
Quick Insights into Digital River Customer Service
Digital River's Customer Service score was rated highest by customers who have used Digital River's products/services for 2 to 5 Years, and rated lowest by customers who have used Digital River's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Digital River's Customer Service score.
Ranked Digital River Customer Service the Highest
Ranked Digital River Customer Service the Lowest
Digital River Customer Service Score by Gender
Digital River's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Digital River.
Male
1.6/5
Female
N/A
Digital River Customer Service Score by Ethnicity
Digital River's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Digital River.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Digital River Customer Service Score by Usage
Digital River's Customer Service score was rated the highest by customers who have used Digital River's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Digital River Customer Service Score by Industry
Digital River's Customer Service score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Digital River as an Employer
3.2/5
Digital River has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Digital River scored a -10 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital River would recommend the brand to a friend. ENPS measures how likely Digital River employees would recommend working at Digital River to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
