-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Digital Room
Marketing or Exec? Claim Your Free Account
About Digital Room's Brand
Digital Room operates where most companies can’t – at the intersection of digital and physical. Our customers use our e-commerce technology to bring their creations to life by matching their digital designs to the exact size, materials, and finishing options of their final, custom-manufactured marketing and branding materials.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Digital Room NPS
Digital Room's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Digital Room's customers would recommend using the product based on a scale of -100 to 100.
Digital Room Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Digital Room NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Room Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Digital Room users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Room Product Quality
3.4/5
Digital Room has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Room's overall Product Quality score rated by its users and customers.
Digital Room Product Information
Digital Room’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Printing
Digital Room Pricing
Digital Room ROI & Value For Money
3.1/5
Digital Room has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Room's overall ROI score rated by its users and customers.
Digital Room Customer Satisfaction (CSAT)
Digital Room Customer Satisfaction (CSAT) Score
67 / 100
Digital Room has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Room Customer Service
3.1/5
Digital Room has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Room's overall Customer Service score rated by its users and customers.
About Digital Room's Customer Service
Address
14931 Califa St, Los Angeles, CA 91401
Website
https://www.digitalroominc.com/
Digital Room's Social Links
Digital Room as an Employer
2.4/5
Digital Room has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Digital Room scored a -25 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Room would recommend the brand to a friend. ENPS measures how likely Digital Room employees would recommend working at Digital Room to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
