-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Digite
Marketing or Exec? Claim Your Free Account
About Digite's Brand
Digite offers collaborative application lifecycle management solutions for distributed software development, maintenance and implementation.
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Digite NPS
Digite's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Digite's customers would recommend using the product based on a scale of -100 to 100.
Digite Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Digite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digite Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Digite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digite Product Quality
3.8/5
Digite has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Digite's overall Product Quality score rated by its users and customers.
Digite Product Information
Digite serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Digite supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Digite’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.digite.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Development Tools Software
Project Management Software
Project Collaboration Software
Visual Project Management Software
Kanban Tools Software
Agile Project Management Software
Digite Pricing
Digite ROI & Value For Money
3.5/5
Digite has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digite's overall ROI score rated by its users and customers.
Digite Pricing Plans
Digite has a pricing structure that accommodates small, medium, and large businesses. Starting from $7/month, Digite uses a subscription model.
Who Uses Digite?
Small Businesses
Medium Businesses
Large Enterprises
Digite Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digite Customer Service
4.5/5
Digite has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digite's overall Customer Service score rated by its users and customers.
About Digite's Customer Service
Address
Mountain View, CA
Website
http://www.digite.com
Phone Number
1(888) 324-2629
