-100
NPS
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Digitour Media
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About Digitour Media's Brand
World's First Social Media Tour & Music Festival
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Digitour Media NPS
Digitour Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Digitour Media's customers would recommend using the product based on a scale of -100 to 100.
Digitour Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Digitour Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digitour Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Digitour Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digitour Media Product Quality
1.5/5
Digitour Media has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitour Media's overall Product Quality score rated by its users and customers.
Digitour Media Product Information
Digitour Media’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://thedigitour.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
SaaS
Social
Sports & Entertainment
Travel
Digitour Media Pricing
Digitour Media ROI & Value For Money
1.5/5
Digitour Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitour Media's overall ROI score rated by its users and customers.
Digitour Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digitour Media Customer Service
1.5/5
Digitour Media has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitour Media's overall Customer Service score rated by its users and customers.
About Digitour Media's Customer Service
Address
Los Angeles, CA
Website
http://thedigitour.com
Phone Number
15105952002
Digitour Media as an Employer
3.1/5
Digitour Media has a 3.1/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Digitour Media
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Digitour Media scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Digitour Media would recommend the brand to a friend. ENPS measures how likely Digitour Media employees would recommend working at Digitour Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
