34
NPS
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Dil Mil
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About Dil Mil's Brand
Dil Mil is the fastest growing matchmaking app for South Asian expats, disrupting the broken arranged marriage model and solving the privacy
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Dil Mil NPS
Dil Mil's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Dil Mil's customers would recommend using the product based on a scale of -100 to 100.
Dil Mil Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Dil Mil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dil Mil Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Dil Mil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dil Mil Product Quality
3.4/5
Dil Mil has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dil Mil Product Information
Dil Mil’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dilmil.co
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
Dil Mil Pricing
Dil Mil ROI & Value For Money
3.4/5
Dil Mil has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Dil Mil Customer Satisfaction (CSAT)
Dil Mil Customer Satisfaction (CSAT) Score
50 / 100
Dil Mil has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dil Mil Customer Service
3.4/5
Dil Mil has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Dil Mil's Customer Service
Address
San Francisco, CA
Website
http://www.dilmil.co
Dil Mil as an Employer
Consumer vs. Employees
Dil Mil scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Dil Mil would recommend the brand to a friend. ENPS measures how likely Dil Mil employees would recommend working at Dil Mil to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
