34
NPS
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Dimagi
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About Dimagi's Brand
Dimagi was born from the belief that there’s a better way to provide services to those in need.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dimagi NPS
Dimagi's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Dimagi's customers would recommend using the product based on a scale of -100 to 100.
Dimagi Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Dimagi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dimagi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dimagi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dimagi Product Quality
5/5
Dimagi has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dimagi's overall Product Quality score rated by its users and customers.
Dimagi Product Information
Dimagi’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.dimagi.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Mobile App
SaaS
Dimagi Pricing
Dimagi ROI & Value For Money
5/5
Dimagi has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dimagi's overall ROI score rated by its users and customers.
Dimagi Customer Satisfaction (CSAT)
Dimagi Customer Satisfaction (CSAT) Score
100 / 100
Dimagi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dimagi Customer Service
5/5
Dimagi has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dimagi's overall Customer Service score rated by its users and customers.
About Dimagi's Customer Service
Address
585 Massachusetts Ave, Suite 4, Cambridge, MA 02139
Website
https://www.dimagi.com/
Phone Number
6176492214
Dimagi's Social Links
Consumer vs. Employees
Dimagi scored a 34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Dimagi would recommend the brand to a friend. ENPS measures how likely Dimagi employees would recommend working at Dimagi to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
