100
NPS
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Dinsmore Steele
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About Dinsmore Steele's Brand
Dinsmore Steele is a human capital agency that provides companies with in-depth, unbiased strategic advice in managing their human capital.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Dinsmore Steele NPS
Dinsmore Steele's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Dinsmore Steele's customers would recommend using the product based on a scale of -100 to 100.
Dinsmore Steele Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Dinsmore Steele NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dinsmore Steele Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dinsmore Steele users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dinsmore Steele Product Quality
5/5
Dinsmore Steele has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dinsmore Steele's overall Product Quality score rated by its users and customers.
Dinsmore Steele Product Information
Dinsmore Steele’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Small Business Services
Dinsmore Steele Pricing
Dinsmore Steele ROI & Value For Money
5/5
Dinsmore Steele has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Dinsmore Steele Customer Satisfaction (CSAT)
Dinsmore Steele Customer Satisfaction (CSAT) Score
100 / 100
Dinsmore Steele has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dinsmore Steele Customer Service
5/5
Dinsmore Steele has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dinsmore Steele's overall Customer Service score rated by its users and customers.
About Dinsmore Steele's Customer Service
Address
244 Fifth Avenue, Suite 1522, New York City, NY
Website
http://www.dinsmoresteele.com
Phone Number
646-300-9139
Consumer vs. Employees
Dinsmore Steele scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dinsmore Steele would recommend the brand to a friend. ENPS measures how likely Dinsmore Steele employees would recommend working at Dinsmore Steele to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
