34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Disability Group
Marketing or Exec? Claim Your Free Account
About Disability Group's Brand
Disability Group, Inc. is a law-firm dedicated to helping our clients claim the Social Security Disability Benefits they deserve.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Disability Group NPS
Disability Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Disability Group's customers would recommend using the product based on a scale of -100 to 100.
Disability Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Disability Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Disability Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Disability Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Disability Group Product Quality
3.4/5
Disability Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Disability Group's overall Product Quality score rated by its users and customers.
Disability Group Product Information
Disability Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Disability Group Pricing
Disability Group ROI & Value For Money
3.4/5
Disability Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Disability Group's overall ROI score rated by its users and customers.
Disability Group Customer Satisfaction (CSAT)
Disability Group Customer Satisfaction (CSAT) Score
67 / 100
Disability Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Disability Group Customer Service
3.4/5
Disability Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Disability Group's overall Customer Service score rated by its users and customers.
About Disability Group's Customer Service
Address
604 Arizona Avenue, Santa Monica, CA
Website
http://www.disabilitygroup.com/
Phone Number
(800) 997-1338
Disability Group as an Employer
3.9/5
Disability Group has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Disability Group scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Disability Group would recommend the brand to a friend. ENPS measures how likely Disability Group employees would recommend working at Disability Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
