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NPS
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Disc Makers
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About Disc Makers' Brand
We stand alone as the undisputed leader in optical disc manufacturing for independent artists, filmmakers, and businesses.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Disc Makers NPS
Disc Makers's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Disc Makers's customers would recommend using the product based on a scale of -100 to 100.
Disc Makers Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Disc Makers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Disc Makers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Disc Makers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Disc Makers Product Quality
4/5
Disc Makers has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Disc Makers' overall Product Quality score rated by its users and customers.
Disc Makers Product Information
Disc Makers’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.discmakers.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Disc Makers Pricing
Disc Makers ROI & Value For Money
3.5/5
Disc Makers has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Disc Makers' overall ROI score rated by its users and customers.
Disc Makers Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Disc Makers Customer Service
3.5/5
Disc Makers has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Disc Makers' overall Customer Service score rated by its users and customers.
About Disc Makers's Customer Service
Address
7905 N, Route 130, Pennsauken, NJ
Website
http://www.discmakers.com
Phone Number
8566615550
Disc Makers as an Employer
Consumer vs. Employees
Disc Makers scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Disc Makers would recommend the brand to a friend. ENPS measures how likely Disc Makers employees would recommend working at Disc Makers to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
