-5
NPS
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Discogs
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About Discogs' Brand
Discogs is a user-built database containing information on artists, labels, and their recordings.
Brand at a Glance
82%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.2/5
Customer Service
Discogs NPS
Discogs's Net Promoter Score (NPS) is a -5 with 45% Promoters, 5% Passives, and 50% Detractors. Net Promoter Score tracks whether Discogs's customers would recommend using the product based on a scale of -100 to 100.
Discogs Overall NPS
| 45% | Promoters |
|---|---|
| 5% | Passives |
| 50% | Detractors |
Discogs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -70 | May 2021 | -70 |
Aug 2021 -54 | Aug 2021 | -54 |
Nov 2021 -41 | Nov 2021 | -41 |
Jan 2022 -32 | Jan 2022 | -32 |
Feb 2022 -36 | Feb 2022 | -36 |
May 2022 -27 | May 2022 | -27 |
Sep 2022 -19 | Sep 2022 | -19 |
Dec 2022 -6 | Dec 2022 | -6 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -5 | Jul 2023 | -5 |
Sep 2024 -11 | Sep 2024 | -11 |
Mar 2025 -5 | Mar 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Discogs NPS by Gender
Discogs's NPS was rated -14 by Male customers on Comparably.
Male
-14
Discogs's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
N/A
Discogs's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Discogs NPS by Usage
Discogs's NPS was rated -14 points by customers who have used Discogs's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -14 | Over 10 Years | -14 |
Discogs Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Discogs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Discogs Customer Loyalty Score by Gender
Discogs's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Discogs Customer Loyalty Score by Usage
Discogs's Customer Loyalty score was rated 100% by customers who have used Discogs's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Discogs Product Quality
2.9/5
Discogs has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Discogs Product Information
Discogs’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.discogs.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Content
Ecommerce and Marketplaces
Media
Sports & Entertainment
Quick Insights into Discogs Product Quality
Discogs's Product Quality score was rated highest by Male customers.
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Ranked Discogs Product Quality the Highest
Discogs Product Quality Score by Gender
Discogs's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Discogs.
Male
2.9/5
Female
N/A
Discogs Product Quality Score by Usage
Discogs's Product Quality score was rated 2.5 stars by customers who have used Discogs's products/services for Over 10 Years.
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Discogs Pricing
Discogs ROI & Value For Money
2.8/5
Discogs has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Discogs ROI
Discogs's ROI score was rated highest by Male customers.
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Ranked Discogs ROI the Highest
Discogs ROI Score by Gender
Discogs's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Discogs ROI Score by Usage
Discogs's ROI score was rated 2.5 stars by customers who have used Discogs's products/services for Over 10 Years.
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Discogs Customer Satisfaction (CSAT)
Discogs Customer Satisfaction (CSAT) Score
56 / 100
Discogs has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
23%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Discogs Customer Satisfaction
Discogs's Customer Satisfaction score was rated highest by Male customers.
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Ranked Discogs Customer Satisfaction the Highest
Discogs Customer Satisfaction Score by Gender
Discogs's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Discogs.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Discogs Customer Service
2.2/5
Discogs has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Discogs's Customer Service
Address
Beaverton, OR
Website
http://www.discogs.com
Quick Insights into Discogs Customer Service
Discogs's Customer Service score was rated highest by Male customers.
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Ranked Discogs Customer Service the Highest
Discogs Customer Service Score by Gender
Discogs's Customer Service score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Discogs Customer Service Score by Usage
Discogs's Customer Service score was rated 2.1 stars by customers who have used Discogs's products/services for Over 10 Years.
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Discogs as an Employer
2.9/5
Discogs has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Discogs scored a -5 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Discogs would recommend the brand to a friend. ENPS measures how likely Discogs employees would recommend working at Discogs to a friend.
Net Promoter Score
-5
NPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
