100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Discovery Education
Marketing or Exec? Claim Your Free Account
About Discovery Education's Brand
Providing high quality, dynamic, digital content to school districts large and small, rural and suburban and everything in between.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Discovery Education NPS
Discovery Education's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Discovery Education's customers would recommend using the product based on a scale of -100 to 100.
Discovery Education Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Discovery Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Discovery Education Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Discovery Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Discovery Education Product Quality
4.5/5
Discovery Education has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Discovery Education's overall Product Quality score rated by its users and customers.
Discovery Education Product Information
Discovery Education’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Education
Discovery Education Pricing
Discovery Education ROI & Value For Money
4.5/5
Discovery Education has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Discovery Education's overall ROI score rated by its users and customers.
Discovery Education Customer Service
4.5/5
Discovery Education has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Discovery Education's overall Customer Service score rated by its users and customers.
About Discovery Education's Customer Service
Address
One Discovery Place, Silver Spring, MD 20910
Website
http://www.discoveryeducation.com
Phone Number
1(800)323-9084
Discovery Education as an Employer
2.5/5
Discovery Education has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Discovery Education scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Discovery Education would recommend the brand to a friend. ENPS measures how likely Discovery Education employees would recommend working at Discovery Education to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
