-50
NPS
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Brand Page
Dish Network
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About Dish Network's Brand
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Dish Network NPS
Dish Network's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Dish Network's customers would recommend using the product based on a scale of -100 to 100.
Dish Network Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Dish Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dish Network Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Dish Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dish Network Product Quality
2.8/5
Dish Network has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Dish Network's overall Product Quality score rated by its users and customers.
Dish Network Product Information
Dish Network’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://dishnetwork.com
- Company Size
- 10,000+ Employees
Industry
Public Relations and Communications
Dish Network Pricing
Dish Network ROI & Value For Money
2.2/5
Dish Network has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Dish Network's overall ROI score rated by its users and customers.
Dish Network Customer Satisfaction (CSAT)
Dish Network Customer Satisfaction (CSAT) Score
50 / 100
Dish Network has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dish Network Customer Service
2.5/5
Dish Network has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dish Network's overall Customer Service score rated by its users and customers.
About Dish Network's Customer Service
Website
http://dishnetwork.com
Dish Network as an Employer
Consumer vs. Employees
Dish Network scored a -50 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Dish Network would recommend the brand to a friend. ENPS measures how likely Dish Network employees would recommend working at Dish Network to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
