48
NPS
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Brand Page
Dispatch
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About Dispatch's Brand
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Dispatch NPS
Dispatch's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether Dispatch's customers would recommend using the product based on a scale of -100 to 100.
Dispatch Overall NPS
| 67% | Promoters |
|---|---|
| 14% | Passives |
| 19% | Detractors |
Dispatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
Oct 2020 42 | Oct 2020 | 42 |
Sep 2022 45 | Sep 2022 | 45 |
Nov 2022 47 | Nov 2022 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dispatch NPS by Usage
Dispatch's NPS was rated 42 points by customers who have used Dispatch's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 42 | 1 to 2 Years | 42 |
Dispatch Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Dispatch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dispatch Product Quality
4/5
Dispatch has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Dispatch Product Information
Dispatch serves markets in the United States. Dispatch supports Web devices and offers products for small, medium, and large sized businesses.
Dispatch’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://dispatch.me
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Workforce Management Software
Service Dispatch Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Plumbing Software
Quick Insights into Dispatch Product Quality
Dispatch's Product Quality score was rated highest by customers who have used Dispatch's products/services for 1 to 2 Years.
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Ranked Dispatch Product Quality the Highest
Dispatch Product Quality Score by Usage
Dispatch's Product Quality score was rated 4.4 stars by customers who have used Dispatch's products/services for 1 to 2 Years.
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Dispatch Pricing
Dispatch ROI & Value For Money
3.8/5
Dispatch has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Dispatch Pricing Plans
Dispatch has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Dispatch uses a subscription model and offers the following: $199 per month, up to 15 techs and $299 per month, up to 25 techs. For the users that are not ready to commit yet, Dispatch also offers a free trial.
Who Uses Dispatch?
Small Businesses
Medium Businesses
Large Enterprises
Dispatch Customer Satisfaction (CSAT)
Dispatch Customer Satisfaction (CSAT) Score
100 / 100
Dispatch has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dispatch Customer Service
3.7/5
Dispatch has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Dispatch's Customer Service
Website
http://dispatch.me
Dispatch as an Employer
Consumer vs. Employees
Dispatch scored a 48 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Dispatch would recommend the brand to a friend. ENPS measures how likely Dispatch employees would recommend working at Dispatch to a friend.
Net Promoter Score
48
NPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
