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NPS
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DISYS
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About DISYS' Brand
DISYS is an ISO 9001:2008 certified IT staffing Company
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
DISYS NPS
DISYS's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether DISYS's customers would recommend using the product based on a scale of -100 to 100.
DISYS Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
DISYS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
May 2022 0 | May 2022 | 0 |
Dec 2022 17 | Dec 2022 | 17 |
Feb 2023 29 | Feb 2023 | 29 |
Mar 2023 13 | Mar 2023 | 13 |
May 2023 22 | May 2023 | 22 |
Jul 2023 0 | Jul 2023 | 0 |
May 2024 -1 | May 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DISYS NPS by Gender
DISYS's NPS was rated 34 by Male customers on Comparably.
Male
34
DISYS's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
DISYS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DISYS Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of DISYS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DISYS Customer Loyalty Score by Gender
DISYS's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
DISYS Product Quality
3.3/5
DISYS has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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DISYS Product Information
DISYS’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.disys.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into DISYS Product Quality
DISYS's Product Quality score was rated highest by Male customers.
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Ranked DISYS Product Quality the Highest
DISYS Product Quality Score by Gender
DISYS's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DISYS.
Male
3.5/5
Female
N/A
DISYS Pricing
DISYS ROI & Value For Money
3.6/5
DISYS has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into DISYS ROI
DISYS's ROI score was rated highest by Male customers.
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Ranked DISYS ROI the Highest
DISYS ROI Score by Gender
DISYS's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
DISYS Customer Satisfaction (CSAT)
DISYS Customer Satisfaction (CSAT) Score
78 / 100
DISYS has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DISYS Customer Satisfaction
DISYS's Customer Satisfaction score was rated highest by Male customers.
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Ranked DISYS Customer Satisfaction the Highest
DISYS Customer Satisfaction Score by Gender
DISYS's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DISYS.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DISYS Customer Service
3.5/5
DISYS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About DISYS's Customer Service
Address
Mclean, VA
Website
http://www.disys.com
Quick Insights into DISYS Customer Service
DISYS's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked DISYS' Customer Service score.
Ranked DISYS Customer Service the Highest
DISYS Customer Service Score by Gender
DISYS's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DISYS.
Male
3.5/5
Female
N/A
DISYS as an Employer
4.3/5
DISYS has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DISYS scored a -1 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of DISYS would recommend the brand to a friend. ENPS measures how likely DISYS employees would recommend working at DISYS to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
