-8
NPS
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Diverse Lynx
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About Diverse Lynx's Brand
Diverse Lynx is your Go to Place for all IT needs.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Diverse Lynx NPS
Diverse Lynx's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Diverse Lynx's customers would recommend using the product based on a scale of -100 to 100.
Diverse Lynx Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
Diverse Lynx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Jul 2022 -66 | Jul 2022 | -66 |
Nov 2022 -75 | Nov 2022 | -75 |
Dec 2022 -80 | Dec 2022 | -80 |
Jan 2023 -51 | Jan 2023 | -51 |
Jan 2024 -13 | Jan 2024 | -13 |
Mar 2024 -22 | Mar 2024 | -22 |
Jul 2024 -30 | Jul 2024 | -30 |
Nov 2024 -18 | Nov 2024 | -18 |
Dec 2024 -9 | Dec 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diverse Lynx Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Diverse Lynx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diverse Lynx Product Quality
3.5/5
Diverse Lynx has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diverse Lynx's overall Product Quality score rated by its users and customers.
Diverse Lynx Product Information
Diverse Lynx’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.diverselynx.com/
- Company Size
- 501-1,000 Employees
Industry
Consulting
Diverse Lynx Pricing
Diverse Lynx ROI & Value For Money
3.3/5
Diverse Lynx has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Diverse Lynx Customer Satisfaction (CSAT)
Diverse Lynx Customer Satisfaction (CSAT) Score
64 / 100
Diverse Lynx has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diverse Lynx Customer Service
3.3/5
Diverse Lynx has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Diverse Lynx's Customer Service
Address
300 Alexander Park, Suite # 200, Princeton, NJ 08450
Website
https://www.diverselynx.com/
Phone Number
7324521006x001
Diverse Lynx's Social Links
Diverse Lynx as an Employer
4.9/5
Diverse Lynx has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Diverse Lynx scored a -8 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Diverse Lynx would recommend the brand to a friend. ENPS measures how likely Diverse Lynx employees would recommend working at Diverse Lynx to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
