34
NPS
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Brand Page
DKC
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About DKC's Brand
DKC specializes in helping their clients achieve their business objectives by strategically shaping and impacting the news cycle.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
DKC NPS
DKC's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DKC's customers would recommend using the product based on a scale of -100 to 100.
DKC Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DKC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DKC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DKC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DKC Product Quality
2.7/5
DKC has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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DKC Product Information
DKC’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://dkcnews.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Enterprise
Hardware and Devices
Media
Small Business Services
Sports & Entertainment
DKC Pricing
DKC ROI & Value For Money
3.2/5
DKC has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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DKC Customer Satisfaction (CSAT)
DKC Customer Satisfaction (CSAT) Score
67 / 100
DKC has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DKC Customer Service
3.5/5
DKC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About DKC's Customer Service
Address
261 fifth avenue, 2nd floor, New York City, NY
Website
http://dkcnews.com/
Phone Number
(212) 685-4300
DKC as an Employer
3.7/5
DKC has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
DKC scored a 34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of DKC would recommend the brand to a friend. ENPS measures how likely DKC employees would recommend working at DKC to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
