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NPS
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DKSH
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About DKSH's Brand
DKSH is a market expansion services provider firm with a focus on Asia.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
DKSH NPS
DKSH's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether DKSH's customers would recommend using the product based on a scale of -100 to 100.
DKSH Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
DKSH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 -4 | Jul 2023 | -4 |
Sep 2023 -1 | Sep 2023 | -1 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 3 | Jan 2024 | 3 |
Apr 2024 -6 | Apr 2024 | -6 |
May 2024 -3 | May 2024 | -3 |
Dec 2024 0 | Dec 2024 | 0 |
May 2025 0 | May 2025 | 0 |
Aug 2025 2 | Aug 2025 | 2 |
Sep 2025 3 | Sep 2025 | 3 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DKSH NPS by Gender
Female customers rated DKSH's NPS 17 points higher than Male customers.
Male
0
DKSH's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
17
DKSH's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
DKSH NPS by Ethnicity
DKSH's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 20 | Other | 20 |
DKSH NPS by Age
DKSH's NPS was rated 20 points by customers ages 26-30 on Comparably.
DKSH NPS by Usage
DKSH's NPS was rated the highest by customers who have used DKSH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
DKSH Customer Reviews
Out of the 4 DKSH customer reviews 4 were positive and 0 were constructive. DKSH customer reviews reflect that all customers have a favorable experience using the products/services of the company.
DKSH Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of DKSH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DKSH Customer Loyalty Score by Gender
Male customers rated DKSH's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
DKSH Customer Loyalty Score by Ethnicity
DKSH's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DKSH.
64
out of 100
Asian or Pacific Islander
82
out of 100
Other
DKSH Customer Loyalty Score by Age
DKSH's Customer Loyalty score was rated 64% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
DKSH Customer Loyalty Score by Usage
DKSH's Customer Loyalty score was rated the highest by customers who have used DKSH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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DKSH Customer Loyalty Score by Industry
DKSH's Customer Loyalty score was rated 100% by Consumer Goods industry customers.
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DKSH Product Quality
3.9/5
DKSH has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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DKSH Product Information
DKSH’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated DKSH's product the highest.
- Website
- http://www.dksh.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Productivity
Travel
Quick Insights into DKSH Product Quality
DKSH's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers who have used DKSH's products/services for Less than 1 Year.
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Ranked DKSH Product Quality the Highest
Ranked DKSH Product Quality the Lowest
DKSH Product Quality Score by Gender
DKSH's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
DKSH Product Quality Score by Ethnicity
DKSH's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DKSH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.6 | Other | 4.6 |
DKSH Product Quality Score by Age
DKSH's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
DKSH Product Quality Score by Usage
DKSH's Product Quality score was rated the highest by customers who have used DKSH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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DKSH Product Quality Score by Industry
DKSH's Product Quality score was rated 4.6 stars by Consumer Goods industry customers.
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DKSH Pricing
DKSH ROI & Value For Money
3.5/5
DKSH has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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DKSH Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry.
Quick Insights into DKSH ROI
DKSH's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers who have used DKSH's products/services for 2 to 5 Years.
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Ranked DKSH ROI the Highest
Ranked DKSH ROI the Lowest
DKSH ROI Score by Gender
Male customers rated DKSH's ROI score 0.8 stars higher than Female customers.
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Male
3.6/5
Female
2.8/5
DKSH ROI Score by Ethnicity
DKSH's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DKSH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.8 | Other | 2.8 |
DKSH ROI Score by Age
DKSH's ROI score was rated 2.7 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
DKSH ROI Score by Usage
DKSH's ROI score was rated the highest by customers who have used DKSH's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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DKSH ROI Score by Industry
DKSH's ROI score was rated 4.5 stars by Consumer Goods industry customers.
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DKSH Customer Satisfaction (CSAT)
DKSH Customer Satisfaction (CSAT) Score
76 / 100
DKSH has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
40%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DKSH Customer Satisfaction
DKSH's Customer Satisfaction score was rated highest by customers who have used DKSH's products/services for 2 to 5 Years, and rated lowest by customers who have used DKSH's products/services for Less than 1 Year.
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Ranked DKSH Customer Satisfaction the Highest
Ranked DKSH Customer Satisfaction the Lowest
DKSH Customer Satisfaction Score by Gender
Male customers rated DKSH's Customer Satisfaction score 20 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DKSH Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
DKSH's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
DKSH's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DKSH Customer Satisfaction Score by Age
DKSH's Customer Satisfaction score was rated 75 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% |
DKSH Customer Satisfaction Score by Usage
DKSH's Customer Satisfaction score was rated the highest by customers who have used DKSH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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DKSH Customer Satisfaction Score by Industry
DKSH's Customer Satisfaction score was rated 100 points by Consumer Goods industry customers.
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"title": "DKSH Customer Satisfaction Score by Industry",
"text": "DKSH's Customer Satisfaction score was rated 100 points by Consumer Goods industry customers.",
"bars": [
{
"label": "Consumer Goods",
"groupId": 513,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "DKSH's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "max",
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]
}DKSH Customer Service
3.6/5
DKSH has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About DKSH's Customer Service
Address
Wiesenstrasse 8, P.O. Box 888, 8034 Switzerland
Website
http://www.dksh.com/
Phone Number
41443867272
Quick Insights into DKSH Customer Service
DKSH's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers who have used DKSH's products/services for Less than 1 Year.
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Ranked DKSH Customer Service the Highest
Ranked DKSH Customer Service the Lowest
DKSH Customer Service Score by Gender
Male customers rated DKSH's Customer Service score 0.2 stars higher than Female customers.
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Male
3.6/5
Female
3.4/5
DKSH Customer Service Score by Ethnicity
DKSH's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DKSH.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.6 | Other | 3.6 |
DKSH Customer Service Score by Age
DKSH's Customer Service score was rated 3.4 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
DKSH Customer Service Score by Usage
DKSH's Customer Service score was rated 3.2 stars by customers who have used DKSH's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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DKSH Customer Service Score by Industry
DKSH's Customer Service score was rated 4.3 stars by Consumer Goods industry customers.
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DKSH as an Employer
3.5/5
DKSH has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
DKSH scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of DKSH would recommend the brand to a friend. ENPS measures how likely DKSH employees would recommend working at DKSH to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
