39
NPS
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DLA Piper
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About DLA Piper's Brand
DLA Piper is a global law firm with lawyers in the Americas, Asia Pacific, Europe and the Middle East, positioning us to help companies.....
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
DLA Piper NPS
DLA Piper's Net Promoter Score (NPS) is a 39 with 55% Promoters, 29% Passives, and 16% Detractors. Net Promoter Score tracks whether DLA Piper's customers would recommend using the product based on a scale of -100 to 100.
DLA Piper Overall NPS
| 55% | Promoters |
|---|---|
| 29% | Passives |
| 16% | Detractors |
DLA Piper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 40 | Apr 2022 | 40 |
Oct 2022 41 | Oct 2022 | 41 |
Dec 2022 38 | Dec 2022 | 38 |
Mar 2023 37 | Mar 2023 | 37 |
Apr 2023 29 | Apr 2023 | 29 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 37 | Sep 2023 | 37 |
Feb 2024 40 | Feb 2024 | 40 |
Aug 2024 43 | Aug 2024 | 43 |
Dec 2024 42 | Dec 2024 | 42 |
Apr 2025 43 | Apr 2025 | 43 |
Aug 2025 38 | Aug 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DLA Piper NPS by Gender
Male customers rated DLA Piper's NPS 17 points higher than Female customers.
Male
67
DLA Piper's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
50
DLA Piper's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
DLA Piper NPS by Ethnicity
DLA Piper's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
DLA Piper NPS by Age
DLA Piper's NPS was rated 67 points by customers ages 26-30 on Comparably.
DLA Piper NPS by Usage
DLA Piper's NPS was rated 29 points by customers who have used DLA Piper's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
DLA Piper Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of DLA Piper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DLA Piper Customer Loyalty Score by Gender
Female customers rated DLA Piper's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DLA Piper.
Male
70%
Yes
Female
100%
Yes
DLA Piper Customer Loyalty Score by Ethnicity
DLA Piper's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DLA Piper.
55
out of 100
Caucasian
DLA Piper Customer Loyalty Score by Age
DLA Piper's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DLA Piper.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
DLA Piper Customer Loyalty Score by Usage
DLA Piper's Customer Loyalty score was rated 74% by customers who have used DLA Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DLA Piper Product Quality
4.2/5
DLA Piper has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DLA Piper's overall Product Quality score rated by its users and customers.
DLA Piper Product Information
DLA Piper’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.dlapiper.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Quick Insights into DLA Piper Product Quality
DLA Piper's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked DLA Piper Product Quality the Highest
Ranked DLA Piper Product Quality the Lowest
DLA Piper Product Quality Score by Gender
Female customers rated DLA Piper's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DLA Piper.
Male
4.3/5
Female
4.7/5
DLA Piper Product Quality Score by Ethnicity
DLA Piper's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DLA Piper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
DLA Piper Product Quality Score by Age
DLA Piper's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DLA Piper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
DLA Piper Product Quality Score by Usage
DLA Piper's Product Quality score was rated 3.9 stars by customers who have used DLA Piper's products/services for Less than 1 Year.
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DLA Piper Pricing
DLA Piper ROI & Value For Money
4/5
DLA Piper has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into DLA Piper ROI
DLA Piper's ROI score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked DLA Piper ROI the Highest
Ranked DLA Piper ROI the Lowest
DLA Piper ROI Score by Gender
Male customers rated DLA Piper's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DLA Piper.
Male
4.5/5
Female
4.2/5
DLA Piper ROI Score by Ethnicity
DLA Piper's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DLA Piper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
DLA Piper ROI Score by Age
DLA Piper's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DLA Piper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
DLA Piper ROI Score by Usage
DLA Piper's ROI score was rated 3.7 stars by customers who have used DLA Piper's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DLA Piper Customer Satisfaction (CSAT)
DLA Piper Customer Satisfaction (CSAT) Score
79 / 100
DLA Piper has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
31%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DLA Piper Customer Satisfaction
DLA Piper's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked DLA Piper's Customer Satisfaction.
Ranked DLA Piper Customer Satisfaction the Highest
Ranked DLA Piper Customer Satisfaction the Lowest
DLA Piper Customer Satisfaction Score by Gender
Female customers rated DLA Piper's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DLA Piper.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DLA Piper Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DLA Piper's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DLA Piper.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
DLA Piper Customer Satisfaction Score by Age
DLA Piper's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DLA Piper.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
DLA Piper Customer Satisfaction Score by Usage
DLA Piper's Customer Satisfaction score was rated 72 points by customers who have used DLA Piper's products/services for Less than 1 Year.
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DLA Piper Customer Service
3.9/5
DLA Piper has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About DLA Piper's Customer Service
Address
1251 Avenue of the Americas, New York City, NY 10020
Website
http://www.dlapiper.com
Phone Number
(020) 541-9944
Quick Insights into DLA Piper Customer Service
DLA Piper's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked DLA Piper's Customer Service score.
Ranked DLA Piper Customer Service the Highest
Ranked DLA Piper Customer Service the Lowest
DLA Piper Customer Service Score by Gender
Male customers rated DLA Piper's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DLA Piper.
Male
4.5/5
Female
4.4/5
DLA Piper Customer Service Score by Ethnicity
DLA Piper's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DLA Piper.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
DLA Piper Customer Service Score by Age
DLA Piper's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DLA Piper.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
DLA Piper Customer Service Score by Usage
DLA Piper's Customer Service score was rated 3.8 stars by customers who have used DLA Piper's products/services for Less than 1 Year.
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DLA Piper as an Employer
4.5/5
DLA Piper has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of DLA Piper
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DLA Piper scored a 39 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of DLA Piper would recommend the brand to a friend. ENPS measures how likely DLA Piper employees would recommend working at DLA Piper to a friend.
Net Promoter Score
39
NPS Score
| 55% | Promoters |
|---|---|
| 29% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 65% | Promoters |
|---|---|
| 14% | Passive |
| 21% | Detractors |
