34
NPS
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dlh holdings corp
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About dlh holdings corp's Brand
DLH provides healthcare delivery solutions, logistics and technical services.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
dlh holdings corp NPS
dlh holdings corp's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether dlh holdings corp's customers would recommend using the product based on a scale of -100 to 100.
dlh holdings corp Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
dlh holdings corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
dlh holdings corp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of dlh holdings corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
dlh holdings corp Product Quality
3.8/5
dlh holdings corp has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock dlh holdings corp's overall Product Quality score rated by its users and customers.
dlh holdings corp Product Information
dlh holdings corp’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.dlhcorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Consumer Services
Travel
dlh holdings corp Pricing
dlh holdings corp ROI & Value For Money
3.7/5
dlh holdings corp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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dlh holdings corp Customer Satisfaction (CSAT)
dlh holdings corp Customer Satisfaction (CSAT) Score
100 / 100
dlh holdings corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
dlh holdings corp Customer Service
4/5
dlh holdings corp has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About dlh holdings corp's Customer Service
Address
Atlanta, GA
Website
http://www.dlhcorp.com/
Phone Number
(770)554-3545
dlh holdings corp as an Employer
4.2/5
dlh holdings corp has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
dlh holdings corp scored a 34 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of dlh holdings corp would recommend the brand to a friend. ENPS measures how likely dlh holdings corp employees would recommend working at dlh holdings corp to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
