-100
NPS
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DMC
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About DMC's Brand
We provide a range of software and engineering services for a broad spectrum of industries
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
DMC NPS
DMC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DMC's customers would recommend using the product based on a scale of -100 to 100.
DMC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DMC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DMC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of DMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DMC Product Quality
2.5/5
DMC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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DMC Product Information
DMC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.dmcinfo.com
- Company Size
- 11-50 Employees
Industry
Mechanical, Civil or Industrial Engineering
DMC Pricing
DMC ROI & Value For Money
2.2/5
DMC has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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DMC Customer Satisfaction (CSAT)
DMC Customer Satisfaction (CSAT) Score
50 / 100
DMC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DMC Customer Service
2.7/5
DMC has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About DMC's Customer Service
Address
2222 N Elston Ave, Ste 200, Chicago, IL 60614
Website
http://www.dmcinfo.com
Phone Number
3122558757
DMC's Social Links
DMC as an Employer
2.8/5
DMC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
DMC scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of DMC would recommend the brand to a friend. ENPS measures how likely DMC employees would recommend working at DMC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 12% | Promoters |
|---|---|
| 19% | Passive |
| 69% | Detractors |
