13
NPS
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DNAnexus
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About DNAnexus' Brand
DNAnexus combines expertise in cloud computing and bioinformatics to create a global network for genomic medicine.
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
DNAnexus NPS
DNAnexus's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether DNAnexus's customers would recommend using the product based on a scale of -100 to 100.
DNAnexus Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
DNAnexus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Sep 2024 0 | Sep 2024 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
Jun 2025 0 | Jun 2025 | 0 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DNAnexus Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of DNAnexus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DNAnexus Product Quality
4/5
DNAnexus has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock DNAnexus' overall Product Quality score rated by its users and customers.
DNAnexus Product Information
DNAnexus’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://dnanexus.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Energy
Healthcare
SaaS
DNAnexus Pricing
DNAnexus ROI & Value For Money
3.3/5
DNAnexus has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock DNAnexus' overall ROI score rated by its users and customers.
DNAnexus Customer Satisfaction (CSAT)
DNAnexus Customer Satisfaction (CSAT) Score
75 / 100
DNAnexus has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DNAnexus Customer Service
3.7/5
DNAnexus has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DNAnexus' overall Customer Service score rated by its users and customers.
About DNAnexus's Customer Service
Address
1975 W El Camino Real, Suite 101, Mountain View, CA
Website
http://dnanexus.com
Phone Number
6506173201
DNAnexus as an Employer
3.5/5
DNAnexus has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DNAnexus scored a 13 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of DNAnexus would recommend the brand to a friend. ENPS measures how likely DNAnexus employees would recommend working at DNAnexus to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
