67
NPS
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DNV GL
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About DNV GL's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
DNV GL NPS
DNV GL's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether DNV GL's customers would recommend using the product based on a scale of -100 to 100.
DNV GL Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
DNV GL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
Jul 2024 66 | Jul 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DNV GL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DNV GL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DNV GL Product Quality
5/5
DNV GL has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DNV GL's overall Product Quality score rated by its users and customers.
DNV GL Product Information
DNV GL serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. DNV GL supports iOS, Web, and Android devices and offers products for large sized businesses.
DNV GL’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dnvgl.com
- Company Size
- 10,000+ Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese
Product Type
EHS Management Software
Risk Management Software
DNV GL Pricing
DNV GL ROI & Value For Money
4.5/5
DNV GL has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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DNV GL Pricing Plans
DNV GL has a pricing structure that accommodates large businesses.
Who Uses DNV GL?
Large Enterprises
DNV GL Customer Satisfaction (CSAT)
DNV GL Customer Satisfaction (CSAT) Score
50 / 100
DNV GL has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DNV GL Customer Service
4.7/5
DNV GL has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About DNV GL's Customer Service
Address
Norway
Website
http://www.dnvgl.com
DNV GL as an Employer
Consumer vs. Employees
DNV GL scored a 67 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of DNV GL would recommend the brand to a friend. ENPS measures how likely DNV GL employees would recommend working at DNV GL to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 22% | Promoters |
|---|---|
| 67% | Passive |
| 11% | Detractors |
