-60
NPS
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Brand Page
DocASAP
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About DocASAP's Brand
DocASAP is an online platform enabling patients to book appointments with the doctors and dentists of their choice.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.3/5
Pricing
2.8/5
Customer Service
DocASAP NPS
DocASAP's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether DocASAP's customers would recommend using the product based on a scale of -100 to 100.
DocASAP Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
DocASAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Jan 2024 -60 | Jan 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DocASAP Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of DocASAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DocASAP Product Quality
3.1/5
DocASAP has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock DocASAP's overall Product Quality score rated by its users and customers.
DocASAP Product Information
DocASAP’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.docasap.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
DocASAP Pricing
DocASAP ROI & Value For Money
2.3/5
DocASAP has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock DocASAP's overall ROI score rated by its users and customers.
DocASAP Customer Satisfaction (CSAT)
DocASAP Customer Satisfaction (CSAT) Score
50 / 100
DocASAP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DocASAP Customer Service
2.8/5
DocASAP has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About DocASAP's Customer Service
Address
115 5th Ave, New York City, NY
Website
http://www.docasap.com
Phone Number
1800-991-7621
DocASAP as an Employer
4.5/5
DocASAP has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DocASAP scored a -60 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of DocASAP would recommend the brand to a friend. ENPS measures how likely DocASAP employees would recommend working at DocASAP to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
